Subject: Ticket Assigned - Conversation with Guest
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 08 Feb 2023 05:16:37 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Guest Guest                    Hello           09:04 AM, 08th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            09:04 AM, 08th Feb                   Centrepoint UAE whatsapp bot                    Hello Guest , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:04 AM, 08th Feb                     Guest                    3           09:05 AM, 08th Feb                   Centrepoint UAE whatsapp bot                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            09:05 AM, 08th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:05 AM, 08th Feb                     Guest                    2           09:05 AM, 08th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:05 AM, 08th Feb                     Guest                    1           09:05 AM, 08th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           09:05 AM, 08th Feb                     Guest                    [email-masked]           09:05 AM, 08th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:05 AM, 08th Feb                     Guest                             09:05 AM, 08th Feb                   hamza                   Dear customer, Good morning, Thank you for contacting centrepoint. My name is Hamza, I will be happy to help you.           09:07 AM, 08th Feb                   hamza                   We sincerely apologize for any inconvenience caused,           09:10 AM, 08th Feb                   hamza                   Please be assured as we have now escalated this issue to our concerned team to collect the item ASAP           09:10 AM, 08th Feb                   hamza                   Is there anything else I can assist you with?           09:13 AM, 08th Feb                   hamza                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           09:16 AM, 08th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5682098