Subject: Ticket Assigned - Conversation with Dalal
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Feb 2023 09:42:57 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dalal Dalal                    4           01:22 PM, 07th Feb                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            01:22 PM, 07th Feb                    Centrepoint KW whatsapp bot                    Hello Dalal , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            01:22 PM, 07th Feb                     Dalal                    4           01:22 PM, 07th Feb                    Centrepoint KW whatsapp bot                    Looking for a Centrepoint store near you? Just tap on the link below? and choose your city.   www.centrepointstores.com/kw/en/storelocator   Happy shopping!?️             01:22 PM, 07th Feb                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:22 PM, 07th Feb                     Dalal                    2           01:22 PM, 07th Feb                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             01:22 PM, 07th Feb                     Dalal                    1           01:22 PM, 07th Feb                    Centrepoint KW whatsapp bot                   Please enter your email address           01:22 PM, 07th Feb                     Dalal                    [email-masked]           01:22 PM, 07th Feb                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           01:22 PM, 07th Feb                   hamza                   Hi Dalal, Good afternoon, Thank you for contacting Centrepoint . My name is Hamza, I will be happy to help you.           01:24 PM, 07th Feb                     Dalal                    Hi, i would like to order this chair, but its only available online so i can't try it, what if after they deliver it i dont like it and want a refund, is it possible?           01:25 PM, 07th Feb                     Dalal                             01:25 PM, 07th Feb                   hamza                   We are truly sorry to inform you that this product is non-returnable           01:28 PM, 07th Feb                   hamza                   Please refer to the below link for any further information on non-returnable items: https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#           01:28 PM, 07th Feb                     Dalal                    I want to try it           01:28 PM, 07th Feb                     Dalal                    Where can i try it?           01:28 PM, 07th Feb                   hamza                   Could you please share the link of the item so that I can assist you further?           01:30 PM, 07th Feb                   hamza                   Hi, I'm not getting a response from you. Are we still connected?           01:32 PM, 07th Feb                     Dalal                    Sure           01:32 PM, 07th Feb                     Dalal                    Just a second           01:32 PM, 07th Feb                     Dalal                    https://www.homecentre.com/kw/en/Furniture/Sofa-and-Seating/Recliners/HOME-CENTRE-Max-Fabric-Rocking-Recliner/p/163819857?utm_source=facebook&utm_medium=cpc&utm_term=ROIHUNTER&utm_campaign=agency_766574226294461357_HC-KWT%5BALL-FB-REM-ALL-AND-ALL%5DON&utm_content=at1%2127284484&utm_id=***********280248&fbclid=PAAaZnvEF1J9OUoY8jAKqXME6JktmReqZhmsQWLgYCSBRHIb3xevfQij6rypE&external_browser_redirect=true           01:33 PM, 07th Feb                   hamza                   Please be assured as we have now escalated this issue to our product team to check the availability of this item in the stores and get back to you via your email address           01:34 PM, 07th Feb                     Dalal                    Ok, but what if its not available ?           01:35 PM, 07th Feb                   hamza                   Please note that, as per the policy if you buy the product via online then you will not be able to return it           01:38 PM, 07th Feb                     Dalal                    Ok           01:38 PM, 07th Feb                   hamza                   Is there anything else I can assist you with?           01:40 PM, 07th Feb                   hamza                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           01:42 PM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5678632