Subject: Ticket Assigned - Conversation with Vicki
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Feb 2023 07:17:55 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Vicki Vicki                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  vicki Bot:  Hi vicki, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  585980210            11:03 AM, 07th Feb                   hamza                   Hi Vicki, Good morning, Thank you for contacting Centrepoint . My name is Hamza, I will be happy to help you.           11:03 AM, 07th Feb                     Vicki                    Hi Hamza           11:03 AM, 07th Feb                     Vicki                    I have just received an email saying that my requested return has been cancelled, but the item has already been collected for return.           11:04 AM, 07th Feb                   hamza                   Please allow me a moment to check this for you.           11:05 AM, 07th Feb                     Vicki                    Thank you           11:05 AM, 07th Feb                   hamza                   We sincerely apologize for any inconvenience caused,           11:05 AM, 07th Feb                   hamza                   Please be assured as we have now escalated this issue to our concerned team to check and refund the amount to you ASAP           11:06 AM, 07th Feb                     Vicki                    Okay, as long as all is in order and i receive my refund as now, not only do I not have the item, but I also don't have my money. You have both           11:07 AM, 07th Feb                   hamza                   Don't worry, we will sort this out soon enough, We appreciate your patience.           11:09 AM, 07th Feb                     Vicki                    When will i know that this has been dealt with satisfactorily ?           11:10 AM, 07th Feb                   hamza                   We request you to please allow us some time so we can work on this and do the needful.           11:12 AM, 07th Feb                   hamza                   Is there anything else I can assist you with?           11:15 AM, 07th Feb                   hamza                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           11:17 AM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5677918