Subject: Ticket Assigned - Conversation with ?
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 07 Feb 2023 07:14:40 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with ? ?                    Hi           11:03 AM, 07th Feb                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            11:03 AM, 07th Feb                   MAX UAE whatsapp bot                    Hello ? , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:03 AM, 07th Feb                     ?                    2           11:03 AM, 07th Feb                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            11:03 AM, 07th Feb                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:03 AM, 07th Feb                     ?                    2           11:03 AM, 07th Feb                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:03 AM, 07th Feb                     ?                    1           11:03 AM, 07th Feb                   MAX UAE whatsapp bot                   Please enter your email address           11:03 AM, 07th Feb                     ?                    [email-masked]           11:04 AM, 07th Feb                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:04 AM, 07th Feb                     ?                    ok           11:04 AM, 07th Feb                   hamza                   Dear customer, Good morning, Thank you for contacting MAX. My name is Hamza, I will be happy to help you.           11:04 AM, 07th Feb                     ?                    order number 9411069748 one item i returned but not yet collected , its still showing return processing           11:04 AM, 07th Feb                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:06 AM, 07th Feb                     ?                    ok           11:06 AM, 07th Feb                   hamza                   Thank you for allowing me the time to check. I appreciate your patience.           11:07 AM, 07th Feb                   hamza                   Could you please confirm is this your phone number +971551211753?           11:08 AM, 07th Feb                     ?                    yes           11:08 AM, 07th Feb                   hamza                   Thank you for the confirmation           11:08 AM, 07th Feb                   hamza                   Please be assured as we have now escalated this issue to our concerned team to collect the item ASAP           11:08 AM, 07th Feb                     ?                    oky thanks           11:09 AM, 07th Feb                   hamza                   Is there anything else I can assist you with?           11:10 AM, 07th Feb                     ?                    no           11:10 AM, 07th Feb                   hamza                   It was a pleasure to assist you.Thank you for shopping with MAX  Have a wonderful day.           11:14 AM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5677905