Subject: Ticket Assigned - Conversation with Marhamah Jailani
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 07 Feb 2023 06:48:06 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Marhamah Jailani Marhamah Jailani                    Hi           10:25 AM, 07th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            10:25 AM, 07th Feb                   Centrepoint UAE whatsapp bot                    Hello Marhamah Jailani , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:25 AM, 07th Feb                     Marhamah Jailani                    1           10:25 AM, 07th Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           10:25 AM, 07th Feb                     Marhamah Jailani                    9413293835           10:25 AM, 07th Feb                   Centrepoint UAE whatsapp bot                    ? Congrats, your order is Placed   You can easily track your order from My Account > Order History.    If you wish to cancel your order, please flow below link.      During sales, your order may take longer to arrive.            10:25 AM, 07th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:25 AM, 07th Feb                     Marhamah Jailani                    2           10:25 AM, 07th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:25 AM, 07th Feb                     Marhamah Jailani                    1           10:25 AM, 07th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           10:25 AM, 07th Feb                     Marhamah Jailani                    [email-masked]           10:25 AM, 07th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:25 AM, 07th Feb                   hamza                   Hi Marhama, Good morning, Thank you for contacting Centrepoint. My name is Hamza, I will be happy to help you.           10:29 AM, 07th Feb                   hamza                   Could you please confirm is this your phone number +971547177405?           10:29 AM, 07th Feb                     Marhamah Jailani                    Yes           10:29 AM, 07th Feb                     Marhamah Jailani                    That's my number           10:30 AM, 07th Feb                   hamza                   We sincerely apologize for any inconvenience caused,           10:30 AM, 07th Feb                   hamza                   Please be assured as we have now escalated this issue to our concerned team to deliver your order to you ASAP           10:30 AM, 07th Feb                     Marhamah Jailani                    Can you check where's actually my order now           10:31 AM, 07th Feb                     Marhamah Jailani                    Your team promised to deliver yesterday and I waited until 11pm           10:31 AM, 07th Feb                     Marhamah Jailani                    The order didnt arrive           10:31 AM, 07th Feb                     Marhamah Jailani                    It's so frustrating           10:32 AM, 07th Feb                   hamza                   We will check with our team and get back to you soon enough           10:35 AM, 07th Feb                   hamza                   We request you to please allow us some time so we can work on this and do the needful.           10:35 AM, 07th Feb                     Marhamah Jailani                    Yes please           10:35 AM, 07th Feb                   hamza                   Is there anything else I can assist you with?           10:38 AM, 07th Feb                     Marhamah Jailani                    How soon can i track my order?           10:38 AM, 07th Feb                     Marhamah Jailani                    At least can you share with me the order status pls           10:39 AM, 07th Feb                     Marhamah Jailani                    Is it out for delivery or is it still on the warehouse           10:40 AM, 07th Feb                   hamza                   Our team will contact you to arrange for the delivery time ASAP           10:42 AM, 07th Feb                     Marhamah Jailani                    Ok. I will wait for the call           10:43 AM, 07th Feb                   hamza                   Is there anything else I can assist you with?           10:44 AM, 07th Feb                     Marhamah Jailani                    No           10:45 AM, 07th Feb                   hamza                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           10:47 AM, 07th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5677779