Subject: Ticket Assigned - Conversation with Lea
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 06 Feb 2023 07:36:10 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Lea Lea                    Dear Max, I want to complaint the delivery for my Order#9413157840, up to date my parcel has not been able to deliver since February 04, 2023. Always give "out for delivery" but at the end of the day I received "future date" status delivery update           11:19 AM, 06th Feb                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            11:19 AM, 06th Feb                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            11:19 AM, 06th Feb                     Lea                    1           11:19 AM, 06th Feb                   MAX UAE whatsapp bot                    Hello Lea , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:19 AM, 06th Feb                     Lea                    1           11:19 AM, 06th Feb                   MAX UAE whatsapp bot                   Please enter your order number to continue.           11:19 AM, 06th Feb                     Lea                    9413157840           11:19 AM, 06th Feb                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020323003638    You can also easily track your order from My Account > Order History.             11:20 AM, 06th Feb                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:20 AM, 06th Feb                     Lea                    2           11:20 AM, 06th Feb                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:20 AM, 06th Feb                     Lea                    1           11:20 AM, 06th Feb                   MAX UAE whatsapp bot                   Please enter your email address           11:20 AM, 06th Feb                     Lea                    [email-masked]           11:20 AM, 06th Feb                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:20 AM, 06th Feb                     Lea                    Dear Max, I want to complaint the delivery of my Order#9413157840, up to date my parcel has not been able to deliver since February 04, 2023. Always give everyday "out for delivery" but at the end of the day I received message from MAX saying unable to deliver due to "future date"           11:21 AM, 06th Feb                   hamza                   Hi Lea, Good morning, Thank you for contacting MAX. My name is Hamza, I will be happy to help you.           11:21 AM, 06th Feb                     Lea                    Dear MJamza, I want to complaint the delivery of my Order#9413157840, up to date my parcel has not been able to deliver since February 04, 2023. Always give everyday "out for delivery" but at the end of the day I received message from MAX saying unable to deliver due to "future date"           11:21 AM, 06th Feb                     Lea                    2 nights this delivery guy always saying he will come to my location but till now he is not going in my flat.           11:22 AM, 06th Feb                     Lea                    Since from Saturday night I wait him to come but he is not coming to deliver my parcel.           11:23 AM, 06th Feb                     Lea                    I request him to come after 6PM due to work timing but he keep saying he will come           11:23 AM, 06th Feb                     Lea                             11:24 AM, 06th Feb                     Lea                    As you can see many times he reschedule my order.           11:24 AM, 06th Feb                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:26 AM, 06th Feb                   hamza                   Thank you for allowing me the time to check. I appreciate your patience.           11:27 AM, 06th Feb                   hamza                   Could you please confirm is this your phone number +971588182628?           11:27 AM, 06th Feb                     Lea                    Yes           11:27 AM, 06th Feb                     Lea                    0588182628           11:27 AM, 06th Feb                   hamza                   Thank you for your confirmation           11:30 AM, 06th Feb                   hamza                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           11:30 AM, 06th Feb                     Lea                    Okay but I request the guy who has been assigned for the delivery to come always after 6PM due to my working hours.           11:30 AM, 06th Feb                   hamza                   Sure, we will update the same with the courier partner           11:33 AM, 06th Feb                     Lea                    Thank you           11:33 AM, 06th Feb                   hamza                   Is there anything else I can assist you with?           11:34 AM, 06th Feb                     Lea                    That's all thanks again           11:34 AM, 06th Feb                   hamza                   It was a pleasure to assist you.Thank you for shopping with MAX  Have a wonderful day.           11:35 AM, 06th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5673288