Subject: Ticket Assigned - Conversation with Hoor Ovais
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 06 Feb 2023 07:34:09 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hoor Ovais Hoor Ovais                    Hey my order number was 9412869097           11:18 AM, 06th Feb                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:18 AM, 06th Feb                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            11:18 AM, 06th Feb                     Hoor Ovais                    1           11:18 AM, 06th Feb                   Centrepoint UAE whatsapp bot                    Hello Hoor Ovais , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:18 AM, 06th Feb                     Hoor Ovais                    1           11:19 AM, 06th Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           11:19 AM, 06th Feb                     Hoor Ovais                    Hey my order number was 9412869097           11:19 AM, 06th Feb                   Centrepoint UAE whatsapp bot                   Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number.           11:19 AM, 06th Feb                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            11:19 AM, 06th Feb                     Hoor Ovais                             11:20 AM, 06th Feb                   Centrepoint UAE whatsapp bot                    Please type 1 to continue   Or type 2 to go back to the main menu  ?            11:20 AM, 06th Feb                     Hoor Ovais                    1           11:20 AM, 06th Feb                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           11:20 AM, 06th Feb                     Hoor Ovais                    9412869097           11:20 AM, 06th Feb                   Centrepoint UAE whatsapp bot                    Thanks, your order is Collected    We checked and your order was collected on 2023-02-05             11:20 AM, 06th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:20 AM, 06th Feb                     Hoor Ovais                    Didn’t receive the lipstick in my order           11:21 AM, 06th Feb                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:21 AM, 06th Feb                     Hoor Ovais                    2           11:21 AM, 06th Feb                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:21 AM, 06th Feb                     Hoor Ovais                    1           11:21 AM, 06th Feb                   Centrepoint UAE whatsapp bot                   Please enter your email address           11:21 AM, 06th Feb                     Hoor Ovais                    [email-masked]           11:21 AM, 06th Feb                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:21 AM, 06th Feb                   hamza                   Hi Hoor, Good morning, Thank you for contacting Centrepoint. My name is Hamza, I will be happy to help you.           11:22 AM, 06th Feb                     Hoor Ovais                    My order number was this 9412869097           11:23 AM, 06th Feb                     Hoor Ovais                    Didn’t receive the lipstick in it           11:23 AM, 06th Feb                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:25 AM, 06th Feb                     Hoor Ovais                    Sure           11:25 AM, 06th Feb                   hamza                   Thank you for allowing me the time to check. I appreciate your patience.           11:26 AM, 06th Feb                   hamza                   After checking your order, we found out that your order has been delivered completely           11:26 AM, 06th Feb                     Hoor Ovais                    I didn’t get the lipstick in any of the flyer           11:27 AM, 06th Feb                   hamza                   Could you please confirm if this is the full name of the missing item "wet n wild Silk Finish Lipstick - 3.6 gms"?           11:29 AM, 06th Feb                     Hoor Ovais                    Yes           11:30 AM, 06th Feb                   hamza                   We sincerely apologize for any inconvenience caused,           11:31 AM, 06th Feb                   hamza                   Please be assured as we have now escalated this issue to our concerned team and they will check on this to fix it for you.             11:31 AM, 06th Feb                     Hoor Ovais                    Ok           11:32 AM, 06th Feb                   hamza                   Is there anything else I can assist you with?           11:32 AM, 06th Feb                     Hoor Ovais                    No thanks for you concern ?           11:32 AM, 06th Feb                   hamza                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           11:33 AM, 06th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5673284