Subject: Ticket Assigned - Conversation with Niyati Murarka
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 06 Feb 2023 07:18:51 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Niyati Murarka Niyati Murarka                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  niyati murarka Bot:  Hi niyati murarka, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9413023375 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020223002783     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0581700691            11:10 AM, 06th Feb                   hamza                   Hi Niyati, Good morning, Thank you for contacting Centrepoint . My name is Hamza, I will be happy to help you.           11:12 AM, 06th Feb                     Niyati Murarka                    Hi Hamza           11:12 AM, 06th Feb                     Niyati Murarka                    Can you check for my order           11:12 AM, 06th Feb                     Niyati Murarka                    I keep receiving sms for failed delivery attempt           11:13 AM, 06th Feb                   hamza                   Could you please confirm is this your phone number +971581700691?           11:13 AM, 06th Feb                     Niyati Murarka                    But I never get a call from them           11:13 AM, 06th Feb                     Niyati Murarka                    Yes           11:13 AM, 06th Feb                   hamza                   We sincerely apologize for any inconvenience caused,           11:14 AM, 06th Feb                   hamza                   Please be assured as we have now escalated this issue to our concerned team to deliver your order to you ASAP           11:14 AM, 06th Feb                     Niyati Murarka                    Thank you           11:15 AM, 06th Feb                   hamza                   Is there anything else I can assist you with?           11:15 AM, 06th Feb                     Niyati Murarka                    Let them call me when they try to deliver           11:15 AM, 06th Feb                     Niyati Murarka                    That's it           11:15 AM, 06th Feb                     Niyati Murarka                    Thanks for your help           11:15 AM, 06th Feb                   hamza                   We will do our best soon enough, We appreciate your patience.           11:16 AM, 06th Feb                   hamza                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           11:18 AM, 06th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5673236