Subject: Ticket Assigned - Conversation with Jyoti
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 06 Feb 2023 07:11:31 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Jyoti Jyoti                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi jyoti, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9413301169 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP020423003405     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0568707702            10:54 AM, 06th Feb                     Jyoti                    Ok           10:54 AM, 06th Feb                   hamza                   Hi Jyoti, Good morning, Thank you for contacting Centrepoint . My name is Hamza, I will be happy to help you.           10:55 AM, 06th Feb                     Jyoti                    Hi           10:55 AM, 06th Feb                     Jyoti                    This is regarding my order           10:55 AM, 06th Feb                     Jyoti                    Which we placed on Saturday           10:55 AM, 06th Feb                     Jyoti                    It was expected to delivered by sunday but it is still not delivered           10:56 AM, 06th Feb                     Jyoti                    Hamza are you with us?           10:56 AM, 06th Feb                     Jyoti                    ??           10:57 AM, 06th Feb                   hamza                   Please allow me a moment to check this for you.           10:57 AM, 06th Feb                     Jyoti                    Ok           10:57 AM, 06th Feb                     Jyoti                    How much time will it take           10:59 AM, 06th Feb                   hamza                   Thank you for allowing me the time to check. I appreciate your patience.           10:59 AM, 06th Feb                   hamza                   We sincerely apologize for any inconvenience caused to you.           10:59 AM, 06th Feb                   hamza                   Please be assured as we have now escalated this issue to our concerned team to deliver your order to you ASAP           11:00 AM, 06th Feb                     Jyoti                    Thanks when we can expect the delivery?           11:00 AM, 06th Feb                   hamza                   We will get back to you via your email address [email-masked] soon enough, We appreciate your patience.           11:01 AM, 06th Feb                     Jyoti                    Ok, by when we can expect the delivery?           11:03 AM, 06th Feb                   hamza                   Our team will contact you to arrange for the delivery           11:05 AM, 06th Feb                     Jyoti                    Appreciate your prompt revert with requested details.           11:05 AM, 06th Feb                   hamza                   Is there anything else I can assist you with?           11:09 AM, 06th Feb                   hamza                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           11:11 AM, 06th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5673200