Subject: Ticket Assigned - Conversation with Reshma Celvin
From: Max <[email-masked]>
To: [email-masked]
Date: Sun, 05 Feb 2023 05:20:20 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Reshma Celvin Reshma Celvin                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  reshma celvin Bot:  Hi reshma celvin, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0559946852            09:10 AM, 05th Feb                   hamza                   Hi Reshma, Good morning, Thank you for contacting MAX. My name is Hamza, I will be happy to help you.           09:11 AM, 05th Feb                     Reshma Celvin                    Hi.           09:11 AM, 05th Feb                     Reshma Celvin                    I had requested for order return but its still not carried forward yet           09:12 AM, 05th Feb                   hamza                   Please allow me a moment to check this for you.           09:14 AM, 05th Feb                     Reshma Celvin                    The return was requested for order no. 9411819074 on 26th January           09:14 AM, 05th Feb                   hamza                   We sincerely apologize for any inconvenience caused,           09:15 AM, 05th Feb                   hamza                   Could you please confirm is this your phone number +971559946852?           09:15 AM, 05th Feb                     Reshma Celvin                    Yes           09:15 AM, 05th Feb                   hamza                   Please be assured as we have now escalated this issue to our concerned team to collect the item ASAP           09:16 AM, 05th Feb                     Reshma Celvin                    Okay..thank you           09:16 AM, 05th Feb                   hamza                   Is there anything else I can assist you with?           09:17 AM, 05th Feb                   hamza                   It was a pleasure to assist you.Thank you for shopping with MAX  Have a wonderful day.           09:19 AM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5668649