Subject: Ticket Assigned - Conversation with Mohammad Faisal
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 05 Feb 2023 04:58:19 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mohammad Faisal Mohammad Faisal                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  Hi mohammad faisal, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please wait, our agent will be with you shortly. Thanks Customer:  Okay Customer:  IMAGE Customer:  ? Agent:  Hi Mohammad, Good evening, Thank you for contacting Splash. I'm Tawfik. I will be happy to help you. Customer:  Good evening Customer:  Hi Tawfik Customer:  Could you please let me know when will my order return will be successful? Customer:  It's been more than one week to get a call from courier agent. Customer:  ? Customer:  Are you there Agent:  Thank you for sharing the order details. Please allow me a moment to check this for you. Agent:  We sincerely apologize for any inconvenience caused, Agent:  Please be assured as we have now escalated this issue to our concerned team to collect your items ASAP Customer:  It's really delayed Customer:  Tomorrow I am going to Saudi Customer:  Could you please modify the pickup details Customer:  I request you to update the contact number too Customer:  ? Customer:  Are you there??? Agent:  We will do our best to deliver your order to you soon enough, We appreciate your patience. Customer:  It's a pick up Customer:  Please try to understand, its a return request Agent:  We sincerely apologize for any inconvenience caused, Agent:  ​Our team is working on your issue, and will get back to you as soon as possible. Agent:  Do you have any other inquiries that we can help with? Agent:  It was a pleasure to assist you.Thank you for shopping with Splash Have a wonderful day. Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:44 AM, 05th Feb                   hamza                   Hi Mohammad, Good morning, Thank you for contacting Splash. My name is Hamza, I will be happy to help you.           08:45 AM, 05th Feb                     Mohammad Faisal                    Hello Hamza, good morning           08:45 AM, 05th Feb                     Mohammad Faisal                    Please help me with my return request           08:45 AM, 05th Feb                     Mohammad Faisal                    It's getting delayed.           08:45 AM, 05th Feb                   hamza                   Please allow me a moment to check this for you.           08:46 AM, 05th Feb                     Mohammad Faisal                    Yes please, I need your support           08:47 AM, 05th Feb                   hamza                   We sincerely apologize for any inconvenience caused,           08:48 AM, 05th Feb                   hamza                   Please be assured as we have now escalated this issue to our concerned team to collect the items ASAP           08:48 AM, 05th Feb                     Mohammad Faisal                    Please do me a favor           08:48 AM, 05th Feb                     Mohammad Faisal                    +971568569892           08:48 AM, 05th Feb                     Mohammad Faisal                    Update this as my pickup contact number.           08:49 AM, 05th Feb                   hamza                   We will do our best to pick up the items soon enough           08:49 AM, 05th Feb                     Mohammad Faisal                    Please update this number +971568569892           08:49 AM, 05th Feb                   hamza                   Sure, we will update the same with the courier partner           08:50 AM, 05th Feb                     Mohammad Faisal                    +971563101520 is not working since 2nd feb           08:50 AM, 05th Feb                     Mohammad Faisal                    Can you please email the status           08:50 AM, 05th Feb                     Mohammad Faisal                    I am not satisfied now.           08:51 AM, 05th Feb                     Mohammad Faisal                    ???           08:52 AM, 05th Feb                     Mohammad Faisal                    I am reaching out since 2 and more weeks           08:53 AM, 05th Feb                     Mohammad Faisal                    Kindly escalate for a pickup           08:53 AM, 05th Feb                     Mohammad Faisal                    +971568569892           08:53 AM, 05th Feb                     Mohammad Faisal                    Address,           08:53 AM, 05th Feb                     Mohammad Faisal                    Holiday Inn Express, Terminal 3, Dubai airport, umm ramool           08:54 AM, 05th Feb                   hamza                   Don't worry, we will escalated the issue and our team will contact you to sort this out ASAP           08:54 AM, 05th Feb                   hamza                   We appreciate your patience.           08:54 AM, 05th Feb                   hamza                   Is there anything else I can assist you with?           08:55 AM, 05th Feb                   hamza                   It was a pleasure to assist you.Thank you for shopping with Splash  Have a wonderful day.           08:57 AM, 05th Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5668614