Subject: Ticket Assigned - Conversation with Theresa
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 02 Feb 2023 04:14:39 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Theresa Theresa                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  theresa Bot:  Hi theresa, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0552685855            07:54 AM, 02nd Feb                   hamza                   Hi Theresa, Good morning, Thank you for contacting Centrepoint . My name is Hamza, I will be happy to help you.           07:55 AM, 02nd Feb                     Theresa                    Thanks           07:55 AM, 02nd Feb                     Theresa                    My name is Theresa and I have purchased few items under order number  9412704646 .But some of the items l have purchased can't return via online.Please find the attached screenshot for your reference.When l called customer care they are saying these items in the screenshot are nonreturnable.But it is not mentioned in the item description when l ordered.So I can't accept this.I need to return this item included in the screenshot.Please do the needful.           07:55 AM, 02nd Feb                     Theresa                             07:55 AM, 02nd Feb                     Theresa                             07:56 AM, 02nd Feb                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:56 AM, 02nd Feb                     Theresa                    You can see in product description not mentioned regarding return           07:57 AM, 02nd Feb                   hamza                   Could you please confirm to us how many items do you want to return?           07:58 AM, 02nd Feb                     Theresa                    I would like to raise a complaint regarding this and return these items           07:59 AM, 02nd Feb                   hamza                   Do you want to return 3 items?           08:00 AM, 02nd Feb                     Theresa                    Any one is there?           08:01 AM, 02nd Feb                   hamza                   Could you please confirm to us Do you want to return 3 items?           08:01 AM, 02nd Feb                     Theresa                    Yes           08:02 AM, 02nd Feb                     Theresa                    And some other items too..That I will request via online           08:03 AM, 02nd Feb                   hamza                   We sincerely apologize for any inconvenience caused,           08:03 AM, 02nd Feb                   hamza                   Please be assured as we have now escalated this issue to our concerned team to create a return request for these items and to fix it for you.             08:04 AM, 02nd Feb                     Theresa                    When l get confirmation?           08:04 AM, 02nd Feb                     Theresa                    I request via mail also           08:05 AM, 02nd Feb                   hamza                   We will get back to you via your email address [email-masked] ASAP           08:05 AM, 02nd Feb                   hamza                   Is there anything else I can assist you with?           08:07 AM, 02nd Feb                     Theresa                    Hello           08:08 AM, 02nd Feb                     Theresa                    Any one there           08:08 AM, 02nd Feb                   hamza                   We will get back to you via your email address [email-masked] ASAP           08:12 AM, 02nd Feb                   hamza                   Is there anything else I can assist you with?           08:12 AM, 02nd Feb                   hamza                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:14 AM, 02nd Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5656658