Subject: Ticket Assigned - Conversation with Adnan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 04:40:42 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Adnan Adnan                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  adnan Bot:  Hi adnan, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9412487049 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC013023000966     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0553991505            08:27 AM, 01st Feb                   hamza                   Hi Adnan, Good morning, Thank you for contacting Splash . My name is Hamza, I will be happy to help you.           08:27 AM, 01st Feb                     Adnan                    Hii hamza , can i get an update about my order just received a message saying it wont be delivered today           08:28 AM, 01st Feb                     Adnan                    Delivery date was yesterday           08:29 AM, 01st Feb                   hamza                   Could you please confirm is this your phone number +971553991505?           08:29 AM, 01st Feb                   hamza                   Hi, I'm not getting a response from you. Are we still connected?           08:31 AM, 01st Feb                   hamza                   Hi Adnan, I have not received a response from you still, please confirm if we are still connected?           08:33 AM, 01st Feb                     Adnan                    Yes           08:33 AM, 01st Feb                   hamza                   Could you please confirm is this your phone number +971553991505?           08:34 AM, 01st Feb                     Adnan                    Delivery date was yesterday           08:35 AM, 01st Feb                     Adnan                    Can i get an update on my order just received a message saying it wont be delivered today           08:35 AM, 01st Feb                     Adnan                    ?           08:36 AM, 01st Feb                   hamza                   We sincerely apologize for any inconvenience caused,           08:37 AM, 01st Feb                   hamza                   Please be assured as we have now escalated this issue to our concerned team to deliver your order to you ASAP           08:37 AM, 01st Feb                   hamza                   Is there anything else I can assist you with?           08:38 AM, 01st Feb                   hamza                   It was a pleasure to assist you.Thank you for shopping with Splash  Have a wonderful day.           08:40 AM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5651649