Subject: Ticket Assigned - Conversation with Nora
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 01 Feb 2023 04:11:03 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nora Nora                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  nora Bot:  Hi nora, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9412609655 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0566587586            07:54 AM, 01st Feb                   hamza                   Hi Nora, Good morning, Thank you for contacting Centrepoint . My name is Hamza, I'll be happy help you.           07:54 AM, 01st Feb                   hamza                   We sincerely apologize for any inconvenience caused,           07:55 AM, 01st Feb                     Nora                    Hi i made an order two days back and it was mentioned second day delivery but till now not showing ready to collect           07:55 AM, 01st Feb                   hamza                   Please be assured as we have now escalated this issue to our concerned team to make your order ready in the store ASAP           07:56 AM, 01st Feb                     Nora                    Thanks because i need it today           07:56 AM, 01st Feb                   hamza                   We will do our best soon enough, We appreciate your patience.           07:57 AM, 01st Feb                     Nora                    Thank you appreciate it           07:57 AM, 01st Feb                     Nora                    Is it possible to someone else to receive the item if he has the messsage ?           07:58 AM, 01st Feb                     Nora                    I mean not me           07:58 AM, 01st Feb                   hamza                   Yes, you can provide him with the order number and your ID so he can collect the order           08:01 AM, 01st Feb                   hamza                   Is there anything else I can assist you with?           08:03 AM, 01st Feb                     Nora                    Start Again           08:06 AM, 01st Feb                   hamza                   Is there anything else I can assist you with?           08:08 AM, 01st Feb                   hamza                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:10 AM, 01st Feb                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5651576