Subject: Ticket Assigned - Conversation with Monica
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 04:18:19 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Monica Monica                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  monica Bot:  Hi monica, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9412029868 Bot:    Congrats! Your order is successfully placed.?    Your estimated collection date is 27/01/2023    Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0568096069            08:08 AM, 31st Jan                   hamza                   Hi Monica, Good morning, Thank you for contacting Centrepoint . My name is Hamza, I will be happy to help you.           08:09 AM, 31st Jan                     Monica                    Hello Hamza           08:09 AM, 31st Jan                     Monica                    I ordered a baby stroller and the estimated delivery date was 27-1 and till now its not delivered           08:10 AM, 31st Jan                   hamza                   We sincerely apologize for any inconvenience caused,           08:10 AM, 31st Jan                   hamza                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           08:10 AM, 31st Jan                     Monica                    When expected to be delivered           08:11 AM, 31st Jan                   hamza                   We will get back to you soon enough           08:13 AM, 31st Jan                     Monica                    Ok thx waiting you           08:14 AM, 31st Jan                   hamza                   Is there anything else I can assist you with?           08:14 AM, 31st Jan                     Monica                    Thx           08:14 AM, 31st Jan                   hamza                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:17 AM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5646509