Subject: Ticket Assigned - Conversation with Mostafa
From: Max <[email-masked]>
To: [email-masked]
Date: Tue, 31 Jan 2023 03:56:27 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mostafa Mostafa                    Good morning           07:50 AM, 31st Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            07:50 AM, 31st Jan                   MAX UAE whatsapp bot                    Hello Mostafa , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            07:50 AM, 31st Jan                     Mostafa                    1           07:50 AM, 31st Jan                   MAX UAE whatsapp bot                   Please enter your order number to continue.           07:50 AM, 31st Jan                     Mostafa                    9412508576           07:50 AM, 31st Jan                   MAX UAE whatsapp bot                    Your order is on the way?   Processing   Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP013023001047    You can also easily track your order from My Account > Order History.             07:50 AM, 31st Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:50 AM, 31st Jan                     Mostafa                    2           07:50 AM, 31st Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             07:50 AM, 31st Jan                     Mostafa                    1           07:50 AM, 31st Jan                   MAX UAE whatsapp bot                   Please enter your email address           07:50 AM, 31st Jan                     Mostafa                    [email-masked]           07:50 AM, 31st Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           07:50 AM, 31st Jan                   hamza                   Hi Mostafa, Good morning, Thank you for contacting MAX. My name is Hamza, I will be happy to help you.           07:51 AM, 31st Jan                   hamza                   Could you please confirm is this your phone number +971544654506?           07:52 AM, 31st Jan                     Mostafa                    Good morning  Am asking about my order status  It’s scheduled yesterday  Till now I don’t know when it will deliver           07:52 AM, 31st Jan                     Mostafa                    Yes           07:52 AM, 31st Jan                   hamza                   We sincerely apologize for any inconvenience caused,           07:52 AM, 31st Jan                   hamza                   Please be assured as we have now escalated this issue to our concerned team to deliver your order ASAP           07:53 AM, 31st Jan                     Mostafa                    Any idea about fixed time?           07:53 AM, 31st Jan                   hamza                   We will get back to you soon enough, We appreciate your patience.           07:54 AM, 31st Jan                     Mostafa                    Thank you  Have a good day ahead           07:54 AM, 31st Jan                   hamza                   Is there anything else I can assist you with?           07:54 AM, 31st Jan                     Mostafa                    Thank you           07:55 AM, 31st Jan                   hamza                   It was a pleasure to assist you.Thank you for shopping with MAX  Have a wonderful day.           07:55 AM, 31st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5646478