Subject: Ticket Assigned - Conversation with Sofia
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Mon, 30 Jan 2023 05:27:59 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sofia Sofia                    Hi please can someone pick Up my return           09:18 AM, 30th Jan                   Babyshop UAE WhatsApp bot                    Hello, welcome to Babyshop!?   مرحبًا بك في بيبي شوب            09:18 AM, 30th Jan                   Babyshop UAE WhatsApp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            09:18 AM, 30th Jan                     Sofia                             09:18 AM, 30th Jan                   Babyshop UAE WhatsApp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           09:18 AM, 30th Jan                   Babyshop UAE WhatsApp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            09:18 AM, 30th Jan                     Sofia                    1           09:18 AM, 30th Jan                   Babyshop UAE WhatsApp bot                    Hello Sofia , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:18 AM, 30th Jan                     Sofia                    2           09:19 AM, 30th Jan                   Babyshop UAE WhatsApp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 80022297467 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            09:19 AM, 30th Jan                   Babyshop UAE WhatsApp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:19 AM, 30th Jan                     Sofia                    2           09:19 AM, 30th Jan                   Babyshop UAE WhatsApp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:19 AM, 30th Jan                     Sofia                    1           09:19 AM, 30th Jan                   Babyshop UAE WhatsApp bot                   Please enter your email address           09:19 AM, 30th Jan                     Sofia                    [email-masked]           09:20 AM, 30th Jan                   Babyshop UAE WhatsApp bot                   Please wait, our agent will be with you shortly. Thanks           09:20 AM, 30th Jan                   hamza                   Hi Sofia, Good morning, Thank you for contacting Babyshop. My name is Hamza, I will be happy to help you.           09:20 AM, 30th Jan                     Sofia                    Hi hamza I’m waiting for someone to come and collect this return item but no one seems to have collected it           09:21 AM, 30th Jan                     Sofia                             09:21 AM, 30th Jan                     Sofia                    Whenever I want to return something there’s always an issue where I have to contact Babyshop many times before I can get a resolution           09:21 AM, 30th Jan                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:22 AM, 30th Jan                   hamza                   Thank you for allowing me the time to check. I appreciate your patience.           09:23 AM, 30th Jan                   hamza                   Could you please confirm is this your phone number +971585424539?           09:23 AM, 30th Jan                     Sofia                    Yea correct           09:23 AM, 30th Jan                   hamza                   We sincerely apologize for any inconvenience caused,           09:24 AM, 30th Jan                   hamza                   Please be assured as we have now escalated this issue to our concerned team to collect the item ASAP           09:24 AM, 30th Jan                     Sofia                    Ok thanks when will they come           09:24 AM, 30th Jan                   hamza                   We will do our best to sort this out soon enough, We appreciate your patience.           09:25 AM, 30th Jan                   hamza                   Is there anything else I can assist you with?           09:26 AM, 30th Jan                     Sofia                    Please make sure someone comes           09:26 AM, 30th Jan                     Sofia                    That’s all           09:26 AM, 30th Jan                   hamza                   Sure, we will make the collection ASAP           09:27 AM, 30th Jan                   hamza                   It was a pleasure to assist you.Thank you for shopping with Babyshop  Have a wonderful day.           09:27 AM, 30th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5641993