Subject: Ticket Assigned - Conversation with Lara Darazi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 30 Jan 2023 04:56:05 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Lara Darazi Lara Darazi                    Hello           08:44 AM, 30th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            08:44 AM, 30th Jan                   Centrepoint UAE whatsapp bot                    Hello Lara Darazi , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:44 AM, 30th Jan                     Lara Darazi                    2           08:44 AM, 30th Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            08:44 AM, 30th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:44 AM, 30th Jan                     Lara Darazi                    2           08:44 AM, 30th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:44 AM, 30th Jan                     Lara Darazi                    1           08:44 AM, 30th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           08:44 AM, 30th Jan                     Lara Darazi                    [email-masked]           08:44 AM, 30th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:44 AM, 30th Jan                   hamza                   Hi Lara, Good morning, Thank you for contacting Centrepoint. My name is Hamza, I will be happy to help you.           08:45 AM, 30th Jan                     Lara Darazi                    U returned only 442           08:45 AM, 30th Jan                     Lara Darazi                    It should be 651           08:45 AM, 30th Jan                     Lara Darazi                             08:45 AM, 30th Jan                     Lara Darazi                    I contacted u before they said that there is the brown shoes not received but i am 100% sure i returned it & also marked returned on the app           08:46 AM, 30th Jan                     Lara Darazi                    Please i need an update           08:46 AM, 30th Jan                     Lara Darazi                             08:47 AM, 30th Jan                     Lara Darazi                    I need more 209           08:47 AM, 30th Jan                     Lara Darazi                    ????           08:47 AM, 30th Jan                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:48 AM, 30th Jan                     Lara Darazi                    Ok           08:49 AM, 30th Jan                   hamza                   Thank you for allowing me the time to check. I appreciate your patience.           08:50 AM, 30th Jan                   hamza                   Could you please confirm to us how many items have you returned so that I can assist you further?           08:50 AM, 30th Jan                     Lara Darazi                    8 items they collected online return           08:51 AM, 30th Jan                     Lara Darazi                    & 1 item in store           08:51 AM, 30th Jan                     Lara Darazi                    This is the total returns of the order           08:51 AM, 30th Jan                     Lara Darazi                             08:51 AM, 30th Jan                   hamza                   Thank you for the confirmation           08:51 AM, 30th Jan                     Lara Darazi                    This 100%           08:52 AM, 30th Jan                     Lara Darazi                    I returned           08:52 AM, 30th Jan                     Lara Darazi                    ?           08:52 AM, 30th Jan                   hamza                   Please be assured as we have now escalated this issue to our concerned team to check on this and refund the amount ASAP           08:52 AM, 30th Jan                     Lara Darazi                    Yes please           08:52 AM, 30th Jan                   hamza                   We will do our best ASAP and will get back to you to update you           08:53 AM, 30th Jan                     Lara Darazi                    Ok thanks           08:54 AM, 30th Jan                   hamza                   Is there anything else I can assist you with?           08:54 AM, 30th Jan                     Lara Darazi                    No thank you           08:55 AM, 30th Jan                   hamza                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:55 AM, 30th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5641917