Subject: Ticket Assigned - Conversation with Nikhil Murali
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Mon, 30 Jan 2023 03:02:55 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Nikhil Murali Nikhil Murali                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  nikhil murali Bot:  Hi nikhil murali, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9412331530 Bot:    It's almost yours! ? Your order will soon be ready for collection.   We'll let you know when you can pick it up.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0553773052            06:53 AM, 30th Jan                     Nikhil Murali                    Okaay okkaay           06:54 AM, 30th Jan                     Nikhil Murali                    But why this much delay in getting the product           06:54 AM, 30th Jan                   hamza                   Hi Nikhil, Good morning, Thank you for contacting Centrepoint . My name is Hamza, I will be happy to help you.           06:54 AM, 30th Jan                     Nikhil Murali                    I want to know why my product is not yet reached the collection center in sharjah shoemarr yet           06:55 AM, 30th Jan                   hamza                   We sincerely apologize for any inconvenience caused,           06:55 AM, 30th Jan                   hamza                   Please be assured as we have now escalated this issue to our concerned team to make your order ready for the collection ASAP           06:56 AM, 30th Jan                     Nikhil Murali                    Hmmm also I need you to have a proper tracking system for your team so that customer can track where the order has recHed and can get the recent update           06:57 AM, 30th Jan                   hamza                   We are truly sorry to inform you that there is no tracking as you placed the order on click and collect not home delivery           06:58 AM, 30th Jan                   hamza                   Is there anything else I can assist you with?           07:00 AM, 30th Jan                   hamza                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           07:02 AM, 30th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5641826