Subject: Ticket Assigned - Conversation with Hi
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 29 Jan 2023 08:24:13 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Hi Hi                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  hi Bot:  Hi hi, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  i need other help Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  i need to talk to someone Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Main Menu Bot:  Hi hi, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  561598866            12:10 PM, 29th Jan                   hamza                   Hi Dear Customer, Good morning, Thank you for contacting Splash. My name is Hamza, I will be happy to help you.           12:11 PM, 29th Jan                     Hi                    i bought joggers like a month ago and i just realized the metal tag is still attached           12:11 PM, 29th Jan                     Hi                    i cant remove it without damaging them           12:11 PM, 29th Jan                     Hi                    hello           12:13 PM, 29th Jan                   hamza                   We sincerely apologize for any inconvenience caused however, we request you to please elaborate your concern so that we can assist you accordingly with this.           12:13 PM, 29th Jan                     Hi                    like there's a metal tag on the item           12:15 PM, 29th Jan                     Hi                    that needs to be removed by splash before they ship it           12:15 PM, 29th Jan                     Hi                    it's still attached           12:15 PM, 29th Jan                   hamza                   Could you please share your order number so that I can assist you further?           12:16 PM, 29th Jan                     Hi                    ok           12:17 PM, 29th Jan                     Hi                    Order#9407271480           12:17 PM, 29th Jan                     Hi                    grey joggers           12:17 PM, 29th Jan                   hamza                   Do you mean the security tag still in your item?           12:20 PM, 29th Jan                   hamza                   Please visit any near store and our team will help you to remove that.           12:21 PM, 29th Jan                   hamza                   Is there anything else I can assist you with?           12:21 PM, 29th Jan                   hamza                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           12:23 PM, 29th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5638412