Subject: Ticket Assigned - Conversation with Sawsan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 28 Jan 2023 07:50:19 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sawsan Sawsan                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  sawsan Bot:  Hi sawsan, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  7811926450 Bot:  Sorry, this order number seems invalid. ?  Please check your order confirmation email or SMS for the correct order number. Bot:  Would you like to proceed? Customer:  Continue Bot:  Please enter your order number to continue. Customer:  7811926490 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP0125230003121     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  97333733656            11:39 AM, 28th Jan                     Sawsan                    Ok           11:39 AM, 28th Jan                     Sawsan                    Hi           11:39 AM, 28th Jan                     Sawsan                    There?           11:39 AM, 28th Jan                     Sawsan                    Am so disappointed due to the shipment delay, i need the order to be shipped today!           11:40 AM, 28th Jan                   hamza                   Hi Sawsan, Good morning, Thank you for contacting Centrepoint . My name is Hamza, I will be happy to help you.           11:40 AM, 28th Jan                     Sawsan                    This is one of the worst experience i ever had           11:41 AM, 28th Jan                     Sawsan                    Please arrange to send my order today . I need the changing table on urgent basis           11:41 AM, 28th Jan                     Sawsan                    There?           11:42 AM, 28th Jan                     Sawsan                    So disappointed           11:42 AM, 28th Jan                     Sawsan                    Am going to complaint in the social media and consumer rights, you dont share the delivery date and keep delaying my order           11:43 AM, 28th Jan                     Sawsan                    And no response too           11:43 AM, 28th Jan                     Sawsan                    Such a bad experience and behaviour           11:44 AM, 28th Jan                   hamza                   We sincerely apologize for any inconvenience caused,           11:44 AM, 28th Jan                   hamza                   Please allow me a moment to check this for you.           11:44 AM, 28th Jan                   hamza                   We sincerely apologize for any inconvenience caused,           11:46 AM, 28th Jan                   hamza                   Please be assured as we have now escalated this issue to our concerned team to deliver your order to you ASAP           11:46 AM, 28th Jan                   hamza                   Is there anything else I can assist you with?           11:48 AM, 28th Jan                   hamza                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           11:50 AM, 28th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5634374