Subject: Ticket Assigned - Conversation with SHA
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 27 Jan 2023 05:46:15 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with SHA SHA                    2           09:14 AM, 27th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            09:14 AM, 27th Jan                   Centrepoint UAE whatsapp bot                    Hello SHA , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            09:14 AM, 27th Jan                     SHA                    2           09:14 AM, 27th Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            09:14 AM, 27th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:14 AM, 27th Jan                     SHA                    2           09:14 AM, 27th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             09:14 AM, 27th Jan                     SHA                    1           09:14 AM, 27th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           09:14 AM, 27th Jan                     SHA                    [email-masked]           09:14 AM, 27th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           09:14 AM, 27th Jan                     SHA                    Ok           09:14 AM, 27th Jan                   hamza                   Hi Dear Customer, Good morning, Thank you for contacting Centrepoint. My name is Hamza, I will be happy to help you.           09:20 AM, 27th Jan                   hamza                   We are sorry for late reply.           09:20 AM, 27th Jan                     SHA                    Its ok           09:20 AM, 27th Jan                     SHA                             09:21 AM, 27th Jan                     SHA                    This was my order           09:21 AM, 27th Jan                     SHA                    Out of this 2 i got refunded from alzahia centrepoit           09:21 AM, 27th Jan                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           09:21 AM, 27th Jan                     SHA                    For the blue t shirt they said its not showing un the system           09:22 AM, 27th Jan                     SHA                    The size is XXL           09:22 AM, 27th Jan                     SHA                    If you can replace with XL its fine for me           09:22 AM, 27th Jan                   hamza                   We are sorry to inform you that we do not have exchange for Centrepoint item you can only return.           09:24 AM, 27th Jan                   hamza                   lease share with us full item name that we can create a return request.           09:25 AM, 27th Jan                     SHA                    Ok           09:25 AM, 27th Jan                   hamza                   Hi, I'm not getting a response from you. Are we still connected?           09:27 AM, 27th Jan                   hamza                   Hi, I have not received a response from you still, please confirm if we are still connected?           09:30 AM, 27th Jan                     SHA                    Will send you the pic now           09:31 AM, 27th Jan                     SHA                             09:34 AM, 27th Jan                     SHA                             09:34 AM, 27th Jan                   hamza                   What is the issue on the item?           09:40 AM, 27th Jan                     SHA                    Its not showing in the system  in zahia           09:40 AM, 27th Jan                   hamza                   Why do you want to return the item?           09:42 AM, 27th Jan                   hamza                   We would like to inform you that we have processed the refund of amount 22.76 AED on 27/01/2023 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           09:44 AM, 27th Jan                   hamza                   You can keep the item.           09:45 AM, 27th Jan                   hamza                   Is there anything else I can assist you with?           09:45 AM, 27th Jan                     SHA                    Ok           09:45 AM, 27th Jan                     SHA                    No thank you ??           09:45 AM, 27th Jan                   hamza                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           09:45 AM, 27th Jan                     SHA                    ??           09:45 AM, 27th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5631402