Subject: Ticket Assigned - Conversation with Fatima
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Fri, 27 Jan 2023 05:07:52 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Fatima Fatima                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  ✍️ Please enter your name Customer:  fatima Bot:  Hi fatima, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Neither Satisfied or Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0503615598            08:53 AM, 27th Jan                   hamza                   Hi Fatima, Good morning, Thank you for contacting centrepoint. My name is Hamza, I will be happy to help you.           08:55 AM, 27th Jan                     Fatima                    hello. i want to check if these dresses can be returned           08:55 AM, 27th Jan                     Fatima                    2Xtremz Lace Detail Midi A-line Dress with Short Sleeves           08:55 AM, 27th Jan                     Fatima                    Solid Satin Midi Dress with Slit Detail           08:56 AM, 27th Jan                     Fatima                    Iconic Solid Midi Asymmetric Dress with Drawstring Closure and Pockets           08:56 AM, 27th Jan                     Fatima                    Quiz Ombre V-Neck Wrap Midi Dress           08:56 AM, 27th Jan                   hamza                   Please check in the website in item details.           08:56 AM, 27th Jan                     Fatima                    they're now on my cart but i don't see if it can be returned           08:56 AM, 27th Jan                   hamza                   All under wear item non returnable.           08:57 AM, 27th Jan                     Fatima                    nothing mentioned           08:57 AM, 27th Jan                     Fatima                             08:59 AM, 27th Jan                   hamza                   Please note that the item returnable.           08:59 AM, 27th Jan                     Fatima                    all 4?           09:00 AM, 27th Jan                     Fatima                    pls confirm           09:00 AM, 27th Jan                   hamza                   Please check in the website in item details.           09:02 AM, 27th Jan                   hamza                   Is there anything else I can assist you with?           09:02 AM, 27th Jan                     Fatima                    I don't see it that's why I'm checking with you           09:03 AM, 27th Jan                     Fatima                    all those 4 dresses didn't mention if they're returnable.           09:04 AM, 27th Jan                   hamza                   That means the item is returnable.           09:05 AM, 27th Jan                   hamza                   Is there anything else I can assist you with?           09:05 AM, 27th Jan                     Fatima                    okaythanks           09:05 AM, 27th Jan                   hamza                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           09:07 AM, 27th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5631356