Subject: Ticket Assigned - Conversation with Dhanya Srivalsan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 26 Jan 2023 10:43:50 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Dhanya Srivalsan Dhanya Srivalsan                    Cash on delivery available?           02:30 PM, 26th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            02:30 PM, 26th Jan                   Centrepoint UAE whatsapp bot                    Hello Dhanya Srivalsan , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            02:31 PM, 26th Jan                     Dhanya Srivalsan                    4           02:31 PM, 26th Jan                   Centrepoint UAE whatsapp bot                    Looking for a Centrepoint store near you? Just tap on the link below? and choose your city.   www.centrepointstores.com/ae/en/storelocator   Happy shopping!?️             02:31 PM, 26th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:31 PM, 26th Jan                     Dhanya Srivalsan                    2           02:33 PM, 26th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             02:33 PM, 26th Jan                     Dhanya Srivalsan                    1           02:33 PM, 26th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           02:33 PM, 26th Jan                     Dhanya Srivalsan                    [email-masked]           02:33 PM, 26th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           02:33 PM, 26th Jan                   hamza                   Hi Shanya, Good morning, Thank you for contacting Centrepoint. My name is Hamza, I will be happy to help you.           02:34 PM, 26th Jan                     Dhanya Srivalsan                    Hi           02:35 PM, 26th Jan                     Dhanya Srivalsan                    I wouls like to know if   1.Cash on delivery option is available for onlinw orders ( is it subject to extra charges?)  2. If i would like to completely return/ exchange any online purchased item , what is thw procedure           02:36 PM, 26th Jan                   hamza                   Please note that cash on delivery available for online order .           02:39 PM, 26th Jan                   hamza                   In the meantime, an exchange is not available at www.Centrepoint.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (Centrepoint) store across the UAE.  Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (Centrepoint) store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           02:40 PM, 26th Jan                   hamza                   Is there anything else I can assist you with?           02:40 PM, 26th Jan                   hamza                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           02:43 PM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5628858