Subject: Ticket Assigned - Conversation with Ahmed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 26 Jan 2023 10:30:47 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ahmed Ahmed                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  ahmed Bot:  Hi ahmed, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0507019264            02:12 PM, 26th Jan                   hamza                   Hi Ahmed, Good afternoon, Thank you for contacting Splash. My name is Hamza, I will be happy to help you.           02:14 PM, 26th Jan                     Ahmed                    Hi Hamza           02:14 PM, 26th Jan                     Ahmed                    I would like to return one piece because it is damaged, and burned after ironing           02:15 PM, 26th Jan                     Ahmed                    FC012523001284           02:16 PM, 26th Jan                     Ahmed                    Order: 9411863328           02:16 PM, 26th Jan                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:18 PM, 26th Jan                     Ahmed                    Sure           02:19 PM, 26th Jan                     Ahmed                    Can we replace it with undamaged one? Can you deliver it today or tomorrow because we already paid for the delivery service?           02:20 PM, 26th Jan                   hamza                   We sincerely apologize for any inconvenience caused however, we request you to please share with us an image of the item showing issue so that we can investigate further and assist you accordingly with this.           02:22 PM, 26th Jan                     Ahmed                    I’m trying to use the camera on this chat but it is not working           02:23 PM, 26th Jan                     Ahmed                    Can you check why?           02:23 PM, 26th Jan                     Ahmed                             02:23 PM, 26th Jan                     Ahmed                    The camera is showing like this           02:24 PM, 26th Jan                     Ahmed                    Hamza are you there?           02:25 PM, 26th Jan                     Ahmed                    Can you call me ?           02:25 PM, 26th Jan                     Ahmed                    Hello           02:26 PM, 26th Jan                     Ahmed                    Hiiii           02:27 PM, 26th Jan                   hamza                   You can share the damage item photo through the email id [email-masked]           02:27 PM, 26th Jan                   hamza                   Is there anything else I can assist you with?           02:27 PM, 26th Jan                   hamza                   It was a pleasure to assist you.Thank you for shopping with Splash  Have a wonderful day.           02:30 PM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5628797