Subject: Ticket Assigned - Conversation with Anjum
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 26 Jan 2023 10:07:28 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Anjum Anjum                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  anjum Bot:  Hi anjum, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  4712049767 Bot:    Sorry, your order was not processed.   Your purchase couldn't be completed. We haven't deducted the payment from your card.?Please try again or use Cash on Delivery   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +97431377171            01:54 PM, 26th Jan                     Anjum                             01:55 PM, 26th Jan                   hamza                   Hi Anjum, Good morning, Thank you for contacting Max. My name is Hamza, I will be happy to help you.           01:57 PM, 26th Jan                     Anjum                    4712049767           01:57 PM, 26th Jan                     Anjum                    This is my order number           01:58 PM, 26th Jan                     Anjum                    Money has been deducted from my card and order is cancelled           01:58 PM, 26th Jan                     Anjum                    Tell me.what should i do i want to collect it from store or what???           01:59 PM, 26th Jan                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           02:00 PM, 26th Jan                     Anjum                    Ok           02:00 PM, 26th Jan                   hamza                   We sincerely apologize for the inconvenience caused to you however, we have checked and it appears that the following order number:4712049767 was not placed successfully. Whenever this happens our system tries to capture the payment again automatically, in this case, as we can the payment was captured again and a new order was placed successfully which is: 4712049772.           02:01 PM, 26th Jan                     Anjum                    Now when can i collect the order from barwa village max store           02:02 PM, 26th Jan                     Anjum                    Can i pick it today           02:02 PM, 26th Jan                   hamza                   Please note that order will be ready for collection at 27-01-2023           02:04 PM, 26th Jan                   hamza                   Is there anything else I can assist you with?           02:04 PM, 26th Jan                     Anjum                    Means tommorow           02:04 PM, 26th Jan                     Anjum                    No thanks           02:05 PM, 26th Jan                   hamza                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           02:07 PM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5628693