Subject: Ticket Assigned - Conversation with Ayat Mohammed
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 26 Jan 2023 07:34:46 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Ayat Mohammed Ayat Mohammed                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  ✍️ Please enter your name Customer:  ayat mohammed Bot:  Hi ayat mohammed, what do you need help with? Customer:  ? Refund Information Bot:    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by OmanNet - You'll receive your refund to My Credit under your account (for registered users) or as a Return Voucher (for guest users).   Canceled your order? Your refund will depend on your payment method.   Paid by card - card issuer may take an additional 2-15 business days to process the transaction.  Paid by OmanNet -If you cancel your OmanNet debit card order in full, you’ll receive a card refund. If you cancel a part of your order, you’ll receive either a My Credit refund (for registered users) or a Return Voucher (for guest users). Return Vouchers will be emailed to you within 48 hours of the quality check.     For more details, go to Returns Process and Returns Policy under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  +96879164773            11:25 AM, 26th Jan                   hamza                   Hi Ayat, Good morning, Thank you for contacting Max. My name is Hamza, I will be happy to help you!           11:29 AM, 26th Jan                   hamza                   We would like to inform you that we have processed the refund of amount 3 OMR in your my credit wallet.You can use your my credit account in your online purchase in 5 easy steps:  Step 1 - Simply log onto your account Step 2 - Start shopping Step 3 - Add chosen items to basket Step 4 - Proceed to checkout Step 5 - Select the my credit as a payment option           11:31 AM, 26th Jan                   hamza                   Is there anything else I can assist you with?           11:31 AM, 26th Jan                   hamza                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           11:34 AM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5628008