Subject: New Reply Received - Help for refund order#4701318251
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 26 Jan 2023 07:16:04 +0000

Hi Hamza Nomani,  The customer has responded to the ticket.  Help  for refund order#4701318251   Ticket comment <div class="WordSection1">
<div class="MsoNormal">Dear Centrepoint Team,</div>
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<div class="MsoNormal">A gentle follow up. Please let me know any update on this issue.</div>
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<div class="MsoNormal"><b><span style='font-size:9.0pt;font-family:"Andalus",serif;color:#1F497D'>Kind regards,</span></b></div>
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<b><span style='font-size:9.0pt;font-family:"Andalus",serif;color:#1F497D'>LEAH ABAT-MONDARES</span></b><b><span style="color:#365F91">|</span></b><span style="color:#365F91">FINANCE DEPARTMENT<b> |</b></span><span style="font-size:10.0pt;color:#365F91">
 Al Manhal Water Factory CO.LTD. W.L.L – Nestle Waters</span><span style="color:#365F91">
<b>|</b> Street # 7 Building # 46 Zone # 81 New Industrial Area PO.BOX 9753 Doha, State of Qatar<b>|</b></span><span style="font-size:10.0pt;color:#365F91">
<b>Fax</b> +974 44600675</span><b><span style="color:#365F91">|email:</span></b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><b><span style="color:gray"></span></b>
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<b><span style="color:gray">Visit us on </span></b><a href="http://www.nestle-me.com/" rel="noreferrer"><b>www.nestle-me.com</b></a><b><span style="color:gray"></span></b>
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<div class="MsoNormal"><i><span style="color:#1F497D">The content of this email is confidential, privileged, protected from disclosure and intended for the proper use by the recipient(s) only. Please notify the sender and delete all the content of this email
 if you are not the intended recipient(s).Thank you.</span></i></div>
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<div>From: Mondares,Leah,QA-Doha <br>
<b>Sent:</b> Wednesday, January 4, 2023 1:58 PM<br>
<b>To:</b> 'Centrepoint' &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5330984] - Help for refund order#4701318251</div>
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<div class="MsoNormal">Dear Centrepoint Team,</div>
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<div class="MsoNormal">Good day.</div>
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<div class="MsoNormal">Kindly let me know the update on this? Please contact my personal number +33870964 if you need further investigation/clarification.</div>
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<div class="MsoNormal">Appreciate your response.</div>
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<div class="MsoNormal"><b><span style='font-size:9.0pt;font-family:"Andalus",serif;color:#1F497D'>Kind regards,</span></b></div>
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<b><span style='font-size:9.0pt;font-family:"Andalus",serif;color:#1F497D'>LEAH ABAT-MONDARES</span><span style="color:#365F91">|</span></b><span style="color:#365F91">FINANCE DEPARTMENT<b> |</b></span><span style="font-size:10.0pt;color:#365F91">
 Al Manhal Water Factory CO.LTD. W.L.L – Nestle Waters</span><span style="color:#365F91">
<b>|</b> Street # 7 Building # 46 Zone # 81 New Industrial Area PO.BOX 9753 Doha, State of Qatar<b>|</b></span><span style="font-size:10.0pt;color:#365F91">
<b>Fax</b> +974 44600675</span><b><span style="color:#365F91">|email:</span></b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><b><span style="color:gray"></span></b>
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<b><span style="font-size:10.0pt;color:gray"><img width="149" height="67" style="width:1.552in;height:.6979in" id="Picture_x0020_2" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMDM1NTYyNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.CcrGYnHHCFOVnw5p2EGRUFG2Y9pmZPyGlfrWnFEBxFs" data-id="2044010355624"></span></b><b><span style="font-size:10.0pt;color:gray"></span></b>
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<b><span style="color:gray">Visit us on </span></b><a href="http://www.nestle-me.com/" rel="noreferrer"><b>www.nestle-me.com</b></a><b><span style="color:gray"></span></b>
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<div class="MsoNormal"><i><span style="color:#1F497D">The content of this email is confidential, privileged, protected from disclosure and intended for the proper use by the recipient(s) only. Please notify the sender and delete all the content of this email
 if you are not the intended recipient(s).Thank you.</span></i></div>
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<b>From:</b> Mondares,Leah,QA-Doha <br>
<b>Sent:</b> Monday, December 26, 2022 9:52 AM<br>
<b>To:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> RE: [#5330984] - Help for refund order#4701318251</div>
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<div class="MsoNormal">Dear Team,</div>
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<div class="MsoNormal">A gentle follow up. Please contact my personal number +33870964 if you need further investigation/clarification.</div>
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<div class="MsoNormal">I do hope we can close the issue the earliest date possible.</div>
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<div class="MsoNormal"><b><span style='font-size:9.0pt;font-family:"Andalus",serif;color:#1F497D'>Kind regards,</span></b></div>
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<b><span style='font-size:9.0pt;font-family:"Andalus",serif;color:#1F497D'>LEAH ABAT-MONDARES</span><span style="color:#365F91">|</span></b><span style="color:#365F91">FINANCE DEPARTMENT<b> |</b></span><span style="font-size:10.0pt;color:#365F91">
 Al Manhal Water Factory CO.LTD. W.L.L – Nestle Waters</span><span style="color:#365F91">
<b>|</b> Street # 7 Building # 46 Zone # 81 New Industrial Area PO.BOX 9753 Doha, State of Qatar<b>|</b></span><span style="font-size:10.0pt;color:#365F91">
<b>Fax</b> +974 44600675</span><b><span style="color:#365F91">|email:</span></b><a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a><b><span style="color:gray"></span></b>
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<b><span style="font-size:10.0pt;color:gray"><img width="149" height="67" style="width:1.552in;height:.6979in" id="Picture_x0020_1" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMDM1NTYyNCwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.CcrGYnHHCFOVnw5p2EGRUFG2Y9pmZPyGlfrWnFEBxFs" data-id="2044010355624"></span></b><b><span style="font-size:10.0pt;color:gray"></span></b>
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<b><span style="color:gray">Visit us on </span></b><a href="http://www.nestle-me.com/" rel="noreferrer"><b>www.nestle-me.com</b></a><b><span style="color:gray"></span></b>
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<div class="MsoNormal"><i><span style="color:#1F497D">The content of this email is confidential, privileged, protected from disclosure and intended for the proper use by the recipient(s) only. Please notify the sender and delete all the content of this email
 if you are not the intended recipient(s).Thank you.</span></i></div>
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<b>From:</b> Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;
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<b>Sent:</b> Sunday, December 11, 2022 11:51 AM<br>
<b>To:</b> Mondares,Leah,QA-Doha &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt;<br>
<b>Subject:</b> Re: [#5330984] - Help for refund order#4701318251</div>
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<b><span style="font-size:14.0pt;color:#9C6500">CAUTION:</span></b><span style="font-size:14.0pt;color:black"> This email originated from outside of the organization. Verify the sender's Email Address. Do not click links or open attachments unless you recognize
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi Leah,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank you for contacting us,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> We apologize for the inconvenience caused</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We really appreciate your patience please note we have escalated the case to the higher authority to follow up with the concerned team directly allow us some time please to
 resolve the case.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Feel free to contact us if you need further assistance.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank You,<br>
Centrepoint Support Team.</span></div>
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<span style="font-size:1.0pt;font-family:fdtktid;color:white">5330984:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>
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  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5330984