Subject: Ticket Assigned - Conversation with b!Nshad_b!cHu
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 26 Jan 2023 06:55:04 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with b!Nshad_b!cHu b!Nshad_b!cHu                    Hi           10:39 AM, 26th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            10:39 AM, 26th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            10:39 AM, 26th Jan                     b!Nshad_b!cHu                    Good morning           10:39 AM, 26th Jan                   Centrepoint UAE whatsapp bot                   Sorry, that doesn't seem to be correct.?‍♂️ Would you like to try again?           10:39 AM, 26th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            10:39 AM, 26th Jan                     b!Nshad_b!cHu                    1           10:39 AM, 26th Jan                   Centrepoint UAE whatsapp bot                    Hello B!Nshad_b!cHu , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:39 AM, 26th Jan                     b!Nshad_b!cHu                    I have a complaint           10:40 AM, 26th Jan                   Centrepoint UAE whatsapp bot                    Hi B!Nshad_b!cHu , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            10:40 AM, 26th Jan                     b!Nshad_b!cHu                    5           10:40 AM, 26th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:40 AM, 26th Jan                     b!Nshad_b!cHu                    Please thank you           10:41 AM, 26th Jan                   hamza                   Hi Dear Customer, Good morning, Thank you for contacting Centrepoint. My name is Hamza, I will be happy to help you!           10:41 AM, 26th Jan                     b!Nshad_b!cHu                    Hi           10:41 AM, 26th Jan                     b!Nshad_b!cHu                    Good morning           10:42 AM, 26th Jan                     b!Nshad_b!cHu                    I ordered some items           10:42 AM, 26th Jan                     b!Nshad_b!cHu                    And yesterday I collected from your Dubai mall store           10:42 AM, 26th Jan                     b!Nshad_b!cHu                             10:42 AM, 26th Jan                     b!Nshad_b!cHu                    What should I do?           10:43 AM, 26th Jan                     b!Nshad_b!cHu                    Could you check and let me know what happened!           10:44 AM, 26th Jan                     b!Nshad_b!cHu                    Hamza           10:44 AM, 26th Jan                     b!Nshad_b!cHu                    Are you there?           10:44 AM, 26th Jan                   hamza                   Could you share with us your complaint?           10:47 AM, 26th Jan                   hamza                   Hi, I'm not getting a response from you. Are we still connected?           10:50 AM, 26th Jan                     b!Nshad_b!cHu                    I already mail complaint           10:51 AM, 26th Jan                   hamza                   Please ignore last 2 massage.           10:51 AM, 26th Jan                     b!Nshad_b!cHu                    Now I received one email           10:52 AM, 26th Jan                     b!Nshad_b!cHu                    The amount is refunded           10:52 AM, 26th Jan                   hamza                   We would like to inform you that we have processed the refund of amount AED 43.00 on 26/01/2023 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           10:52 AM, 26th Jan                     b!Nshad_b!cHu                    Thank you           10:52 AM, 26th Jan                   hamza                   Is there anything else I can assist you with?           10:53 AM, 26th Jan                     b!Nshad_b!cHu                    No           10:53 AM, 26th Jan                     b!Nshad_b!cHu                    Thanks           10:53 AM, 26th Jan                   hamza                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           10:54 AM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5627877