Subject: Ticket Assigned - Conversation with Sona thoufiq
From: Max <[email-masked]>
To: [email-masked]
Date: Thu, 26 Jan 2023 06:50:03 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sona thoufiq Sona thoufiq                    Hlo           10:41 AM, 26th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            10:41 AM, 26th Jan                   MAX UAE whatsapp bot                    Hello Sona Thoufiq , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:41 AM, 26th Jan                     Sona thoufiq                    2           10:41 AM, 26th Jan                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            10:41 AM, 26th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:41 AM, 26th Jan                     Sona thoufiq                    3           10:42 AM, 26th Jan                   MAX UAE whatsapp bot                    Hi Sona Thoufiq , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            10:42 AM, 26th Jan                     Sona thoufiq                    5           10:42 AM, 26th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:42 AM, 26th Jan                     Sona thoufiq                    Okay           10:42 AM, 26th Jan                   hamza                   Hi Sona, Good morning, Thank you for contacting Max. My name is Hamza, I will be happy to help you!           10:43 AM, 26th Jan                     Sona thoufiq                    Hlo I have been placed a order on 24th January  & it delivered by yesterday           10:44 AM, 26th Jan                     Sona thoufiq                    I just want to return one of the item from the order           10:44 AM, 26th Jan                     Sona thoufiq                    But during checkout I was checked out using a different mail id & I was chosen guest checkout option           10:45 AM, 26th Jan                     Sona thoufiq                    So how can I return my product           10:45 AM, 26th Jan                   hamza                   In the meantime, an exchange is not available at www.max.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any max store across the UAE.  Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any max store in the UAE.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           10:45 AM, 26th Jan                     Sona thoufiq                    Ok           10:46 AM, 26th Jan                   hamza                   Is there anything else I can assist you with?           10:47 AM, 26th Jan                     Sona thoufiq                    No thanks           10:47 AM, 26th Jan                     Sona thoufiq                    Let me try to return           10:47 AM, 26th Jan                   hamza                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           10:49 AM, 26th Jan                     Sona thoufiq                    Hlo           10:49 AM, 26th Jan                     Sona thoufiq                    I just have one more doubt           10:50 AM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5627866