Subject: Ticket Assigned - Conversation with Bruna Bacha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 26 Jan 2023 06:34:42 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Bruna Bacha Bruna Bacha                    hello dear, I would like to return one of the products from this order: 9411689575           10:18 AM, 26th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            10:18 AM, 26th Jan                   Centrepoint UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            10:18 AM, 26th Jan                     Bruna Bacha                    1           10:18 AM, 26th Jan                   Centrepoint UAE whatsapp bot                    Hello Bruna Bacha , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:19 AM, 26th Jan                     Bruna Bacha                    2           10:19 AM, 26th Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            10:19 AM, 26th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:19 AM, 26th Jan                     Bruna Bacha                    2           10:19 AM, 26th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:19 AM, 26th Jan                     Bruna Bacha                    1           10:19 AM, 26th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           10:19 AM, 26th Jan                     Bruna Bacha                    [email-masked]           10:19 AM, 26th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:19 AM, 26th Jan                   hamza                   Hi Bruna, Good morning, Thank you for contacting Centrepoint. My name is Hamza, I will be happy to help you!           10:21 AM, 26th Jan                     Bruna Bacha                    hello           10:22 AM, 26th Jan                     Bruna Bacha                    good morning           10:22 AM, 26th Jan                   hamza                   Please confirm if you are contacting regarding the following order number:9411689575           10:24 AM, 26th Jan                   hamza                   Hi, I'm not getting a response from you. Are we still connected?           10:26 AM, 26th Jan                     Bruna Bacha                    I would to return of the products from this order: 9411689575           10:27 AM, 26th Jan                     Bruna Bacha                    but the order is still showing as processed in your website           10:27 AM, 26th Jan                     Bruna Bacha                    so doesn't give me the option to return yet           10:27 AM, 26th Jan                     Bruna Bacha                    could you please amend the status to delivery?           10:27 AM, 26th Jan                   hamza                   Could you share with us the item name which you want to return?           10:29 AM, 26th Jan                     Bruna Bacha                    Checked Scarf with Fringe Detail           10:30 AM, 26th Jan                     Bruna Bacha                    this one           10:30 AM, 26th Jan                   hamza                   Return request created.           10:32 AM, 26th Jan                     Bruna Bacha                    thanks a lot           10:32 AM, 26th Jan                   hamza                   Is there anything else I can assist you with?           10:32 AM, 26th Jan                   hamza                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           10:34 AM, 26th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5627819