Subject: Ticket Assigned - Conversation with Kevin
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 24 Jan 2023 04:33:55 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kevin Kevin                    Bot:  Hi, welcome to Centrepoint Stores ?مرحبًا بك في متاجر سنتربوينت Bot:  Hi kevin, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            08:06 AM, 24th Jan                   hamza                   Hi Kevin , Good morning, Thank you for contacting Centrepoint . My name is Hamza, I will be happy to help you!           08:08 AM, 24th Jan                     Kevin                    Hi           08:08 AM, 24th Jan                     Kevin                    Good morning           08:08 AM, 24th Jan                     Kevin                    Please can you guys pick up the product           08:09 AM, 24th Jan                     Kevin                    I want to place another order after this has been picked up           08:09 AM, 24th Jan                   hamza                   Could you please share your order number so that I can assist you further?           08:10 AM, 24th Jan                     Kevin                    Can it possible today           08:10 AM, 24th Jan                     Kevin                    Check my chat history you can get all details there           08:10 AM, 24th Jan                     Kevin                    Every time I am repeating the same           08:11 AM, 24th Jan                   hamza                   Please allow me a moment to check this for you.           08:11 AM, 24th Jan                     Kevin                    940920942           08:13 AM, 24th Jan                   hamza                   Thank you for allowing me the time to check. I appreciate your patience.           08:13 AM, 24th Jan                   hamza                   We sincerely apologize for the delay in collection of your return request, we have created a new return request at this time to avoid further delays           08:13 AM, 24th Jan                   hamza                   Our courier partner will contact you to collect the item soon enough           08:13 AM, 24th Jan                     Kevin                    Why just now created new return request           08:14 AM, 24th Jan                     Kevin                    It’s been requested long time back           08:15 AM, 24th Jan                     Kevin                    Please explain           08:15 AM, 24th Jan                     Kevin                    For 2 months the same reply” courier will pick soon” but nothing happened           08:17 AM, 24th Jan                   hamza                   We’re really sorry if we’ve taken longer than usual to collect the item, Please be assured as we have now escalated this issue to our concerned team to take the necessary action ASAP           08:19 AM, 24th Jan                     Kevin                    So will they pick it up today           08:19 AM, 24th Jan                     Kevin                    Can I have some Incharge there to contact me 00971507487049           08:21 AM, 24th Jan                   hamza                   We will do our best and get back to you via your email address [email-masked]           08:21 AM, 24th Jan                     Kevin                    Email is not correct also, what data are you guys saving there           08:21 AM, 24th Jan                     Kevin                    Always giving incorrect information of customers           08:22 AM, 24th Jan                     Kevin                    Please contact my mobile number           08:22 AM, 24th Jan                   hamza                   Is this your email address [email-masked]?           08:22 AM, 24th Jan                     Kevin                    Yes           08:22 AM, 24th Jan                     Kevin                    Can I have some Incharge there to contact me 00971507487049 Now           08:24 AM, 24th Jan                   hamza                   We will arrange for a call back ASAP           08:27 AM, 24th Jan                   hamza                   We appreciate your patience.           08:27 AM, 24th Jan                     Kevin                    By today I want the product picked up and I want some Incharge there to call and confirm now           08:28 AM, 24th Jan                   hamza                   Our concerned team will contact you soon enough           08:28 AM, 24th Jan                     Kevin                    Further more I think I should escalate this issue further to the top management           08:29 AM, 24th Jan                   hamza                   We have forwarded your query to the concerned team and will be in touch with you asap to assist you in resolving this concern.           08:31 AM, 24th Jan                   hamza                   We request you to please allow us some time so we can work on this and do the needful.           08:31 AM, 24th Jan                   hamza                   Is there anything else I can assist you with?           08:32 AM, 24th Jan                     Kevin                    Send a confirmation email for my reference ni           08:32 AM, 24th Jan                     Kevin                    Now           08:32 AM, 24th Jan                   hamza                   We will contact you via your email address [email-masked] after closing the chat           08:32 AM, 24th Jan                     Kevin                    Great           08:33 AM, 24th Jan                   hamza                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:33 AM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5620395