Subject: Ticket Assigned - Conversation with Kevin Ray Albert Dajan
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Tue, 24 Jan 2023 04:22:01 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Kevin Ray Albert Dajan Kevin Ray Albert Dajan                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  kevin ray albert dajan Bot:  Hi kevin ray albert dajan, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0585977056            08:13 AM, 24th Jan                   hamza                   Hi Kevin , Good morning, Thank you for contacting Centrepoint . My name is Hamza, I will be happy to help you!           08:14 AM, 24th Jan                     Kevin Ray Albert Dajan                    Good morning           08:14 AM, 24th Jan                     Kevin Ray Albert Dajan                    I would like to follow up on my return request           08:14 AM, 24th Jan                     Kevin Ray Albert Dajan                    The item was already picked up last January 19 and still I didn't receive any update about it and the refund           08:15 AM, 24th Jan                   hamza                   Please allow me a moment to check this for you.           08:15 AM, 24th Jan                     Kevin Ray Albert Dajan                    It's been 5 days already that had passed and I did not hear any feedback from you           08:16 AM, 24th Jan                   hamza                   Thank you for allowing me the time to check. I appreciate your patience.           08:16 AM, 24th Jan                   hamza                   We sincerely apologize for any inconvenience caused however, Please be assured as we have now escalated this issue to our concerned team to refund the amount to you ASAP           08:17 AM, 24th Jan                     Kevin Ray Albert Dajan                    So when will it possibly be? I also processed the payment through Tabby for that purchase           08:18 AM, 24th Jan                     Kevin Ray Albert Dajan                    Also, I hope there's another payment method aside from Tabby like Spotii or Postpay. It would be better.           08:19 AM, 24th Jan                     Kevin Ray Albert Dajan                    As Tabby has been unreliable these past few months.           08:19 AM, 24th Jan                   hamza                   We will do our best and get back to you via your email address [email-masked]           08:20 AM, 24th Jan                     Kevin Ray Albert Dajan                    Ok           08:20 AM, 24th Jan                   hamza                   Is there anything else I can assist you with?           08:20 AM, 24th Jan                     Kevin Ray Albert Dajan                    I hope to receive an update regarding my returned item and the refund           08:20 AM, 24th Jan                     Kevin Ray Albert Dajan                    Only that           08:20 AM, 24th Jan                   hamza                   It was a pleasure to assist you.Thank you for shopping with Centrepoint  Have a wonderful day.           08:21 AM, 24th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5620386