Subject: Note Added - [#5610689] escalation refund transaction id
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 22 Jan 2023 11:38:08 +0000

Hi ,    Rahul Nerkar (TCS) added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5610689    Subject:  escalation refund transaction id   Requester: nhicko    Note Content:   <div style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
Dear Team,</div>
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PFA as requested.</div>
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<img style="max-width:100%" class="ContentPasted0 w-970 h-544" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAxMDAyMTU5MywiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9.X8gF4Nygnf3y0-L4UAAZT7Sa_iLCH_thXaifxdmI9tQ" data-id="2044010021593"><br>
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<span class="col-lg-12" style='box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:813.938px;color:rgb(51, 51, 51);font-family:CALIBRI, "Helvetica Neue", Helvetica, Arial, sans-serif;font-size:14px'>IP
 Address<span class="col-lg-3 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:203.484px">52.18.112.50</span><span class="col-lg-1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:67.8125px"></span>Batch
 ID<span class="col-lg-2 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px">-1</span></span>
<div class="col-lg-12" style='box-sizing:border-box;min-height:1px;float:left;display:inline-block;color:rgb(51, 51, 51);font-family:CALIBRI, "Helvetica Neue", Helvetica, Arial, sans-serif;font-size:14px'>
Transaction Date/Time<span class="col-lg-3 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:203.484px">Fri
 Jan 06 14:58:38 AST 2023</span><span class="col-lg-1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:67.8125px"></span>Post
 Date<span class="col-lg-2 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px">0106</span>
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<div class="col-lg-12" style='box-sizing:border-box;min-height:1px;float:left;display:inline-block;color:rgb(51, 51, 51);font-family:CALIBRI, "Helvetica Neue", Helvetica, Arial, sans-serif;font-size:14px'>
Transaction ID<span class="col-lg-3 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:203.484px">202300696840812</span><span class="col-lg-1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:67.8125px"></span>Action
 Code<span class="col-lg-2" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px"></span><span class="col-lg-2 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px">Credit</span><span class="col-lg-2" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px"></span><span class="col-lg-2" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px"></span><span class="col-lg-2" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px"></span><span class="col-lg-2" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px"></span><span class="col-lg-2" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px"></span><span class="col-lg-2" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px"></span><span class="col-lg-2" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px"></span><span class="col-lg-2" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px"></span>
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<div class="col-lg-12" style='box-sizing:border-box;min-height:1px;float:left;display:inline-block;color:rgb(51, 51, 51);font-family:CALIBRI, "Helvetica Neue", Helvetica, Arial, sans-serif;font-size:14px'>
Merchant ID<span class="col-lg-3 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:203.484px">2683</span><span class="col-lg-1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:67.8125px"></span>Terminal
 ID<span class="col-lg-2 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px">268301</span>
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<div class="col-lg-12" style='box-sizing:border-box;min-height:1px;float:left;display:inline-block;color:rgb(51, 51, 51);font-family:CALIBRI, "Helvetica Neue", Helvetica, Arial, sans-serif;font-size:14px'>
Payment Instrument<span class="col-lg-3 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:203.484px">Debit
 Card</span><span class="col-lg-1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:67.8125px"></span>Brand
 ID<span class="col-lg-2 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px">Burgan Bank</span>
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<div class="col-lg-12" style='box-sizing:border-box;min-height:1px;float:left;display:inline-block;color:rgb(51, 51, 51);font-family:CALIBRI, "Helvetica Neue", Helvetica, Arial, sans-serif;font-size:14px'>
Card Number<span class="col-lg-3 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:203.484px">540759******9204</span><span class="col-lg-1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:67.8125px"></span>Card
 Expiration<span class="col-lg-2 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px">Sep , 2027</span>
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<div class="col-lg-12" style='box-sizing:border-box;min-height:1px;float:left;display:inline-block;color:rgb(51, 51, 51);font-family:CALIBRI, "Helvetica Neue", Helvetica, Arial, sans-serif;font-size:14px'>
Transaction Amount<span class="col-lg-3 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:203.484px">5.330</span><span class="col-lg-1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:67.8125px"></span>Currency
 Code<span class="col-lg-2 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px">414</span>
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<div class="col-lg-12" style='box-sizing:border-box;min-height:1px;float:left;display:inline-block;color:rgb(51, 51, 51);font-family:CALIBRI, "Helvetica Neue", Helvetica, Arial, sans-serif;font-size:14px'>
Merchant Track ID<span class="col-lg-3 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:203.484px">pay_svsbjt523xl3lhtcwbtgvewufa</span><span class="col-lg-1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:67.8125px"></span>Result
 Code<span class="col-lg-2 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px">CAPTURED</span>
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<div class="col-lg-12" style='box-sizing:border-box;min-height:1px;float:left;display:inline-block;color:rgb(51, 51, 51);font-family:CALIBRI, "Helvetica Neue", Helvetica, Arial, sans-serif;font-size:14px'>
Host Response<span class="col-lg-3 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:203.484px">00</span><span class="col-lg-1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:67.8125px"></span>Authorization
 Code<span class="col-lg-2 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px">098396</span>
</div>
<div class="col-lg-12" style='box-sizing:border-box;min-height:1px;float:left;display:inline-block;color:rgb(51, 51, 51);font-family:CALIBRI, "Helvetica Neue", Helvetica, Arial, sans-serif;font-size:14px'>
AVS Response<span class="col-lg-3" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:203.484px"></span><span class="col-lg-1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:67.8125px"></span>CVD2
 Validation Repsonse<span class="col-lg-2" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px"></span>
</div>
<div class="col-lg-12" style='box-sizing:border-box;min-height:1px;float:left;display:inline-block;color:rgb(51, 51, 51);font-family:CALIBRI, "Helvetica Neue", Helvetica, Arial, sans-serif;font-size:14px'>
Reference ID<span class="col-lg-3 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:203.484px">300644017498</span><span class="col-lg-1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:67.8125px"></span>STAN
 ID<span class="col-lg-2 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px">420304</span>
</div>
<div class="col-lg-12" style='box-sizing:border-box;min-height:1px;float:left;display:inline-block;color:rgb(51, 51, 51);font-family:CALIBRI, "Helvetica Neue", Helvetica, Arial, sans-serif;font-size:14px'>
Cardholder Address<span class="col-lg-2" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px"></span>
</div>
<div class="col-lg-12" style='box-sizing:border-box;min-height:1px;float:left;display:inline-block;color:rgb(51, 51, 51);font-family:CALIBRI, "Helvetica Neue", Helvetica, Arial, sans-serif;font-size:14px'>
ECI<span class="col-lg-3 ContentPasted1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:203.484px">7</span><span class="col-lg-1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:67.8125px"></span>Cardholder
 Zip Code<span class="col-lg-2" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px"></span>
</div>
<div class="col-lg-12" style='box-sizing:border-box;min-height:1px;float:left;display:inline-block;color:rgb(51, 51, 51);font-family:CALIBRI, "Helvetica Neue", Helvetica, Arial, sans-serif;font-size:14px'>
User Field 1<span class="col-lg-3 ContentPasted1" title="1003733922" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:203.484px;overflow:hidden;text-overflow:ellipsis">1003733922</span><span class="col-lg-1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:67.8125px"></span>User
 Field 2<span class="col-lg-2" title="" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px;overflow:hidden;text-overflow:ellipsis"></span>
</div>
<div class="col-lg-12" style='box-sizing:border-box;min-height:1px;float:left;display:inline-block;color:rgb(51, 51, 51);font-family:CALIBRI, "Helvetica Neue", Helvetica, Arial, sans-serif;font-size:14px'>
User Field 3<span class="col-lg-3" title="" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:203.484px;overflow:hidden;text-overflow:ellipsis"></span><span class="col-lg-1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:67.8125px"></span>User
 Field 4<span class="col-lg-2" title="" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px;overflow:hidden;text-overflow:ellipsis"></span>
</div>
<div class="col-lg-12" style='box-sizing:border-box;min-height:1px;float:left;display:inline-block;color:rgb(51, 51, 51);font-family:CALIBRI, "Helvetica Neue", Helvetica, Arial, sans-serif;font-size:14px'>
User Field 5<span class="col-lg-3 ContentPasted1" title="TrackID" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:203.484px;overflow:hidden;text-overflow:ellipsis">TrackID</span><span class="col-lg-1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:67.8125px"></span><span class="col-lg-2" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:135.641px"></span>
</div>
<span class="col-lg-12" style='box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:813.938px;color:rgb(51, 51, 51);font-family:CALIBRI, "Helvetica Neue", Helvetica, Arial, sans-serif;font-size:14px'>UCAF<span class="col-lg-3" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:203.484px"></span><span class="col-lg-1" style="box-sizing:border-box;min-height:1px;float:left;display:inline-block;width:67.8125px"></span>Host
 Tran ID</span><br>
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<span style="margin:0px"><span style="font-size:12pt;margin:0px;color:rgb(51, 51, 51);background-color:white">Regards,</span></span><span style="margin:0px"><span style="font-size:12pt;margin:0px;color:rgb(51, 51, 51);background-color:white"></span></span>
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<div style="font-size:15px;margin:0px;color:rgb(36, 36, 36);text-align:start;background-color:rgb(255, 255, 255)">
<div style="font-size:11pt;font-family:Calibri, sans-serif;margin:0px"><span style="font-size:12pt;margin:0px;color:rgb(51, 51, 51);background-color:white">Rahul Nerkar.</span></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Centrepoint &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, January 22, 2023 2:53 PM<br>
<b>To:</b> Rahul Nerkar (TCS) &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5610689] - escalation refund transaction id
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<div style="color:INDIANRED"><b><i><font>CAUTION: External email sender. Use care when clicking on links or opening attachments!
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<div dir="ltr">Hi team,</div>
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<br>
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<div dir="ltr">Kindly check the screenshot of the order.</div>
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<div dir="ltr" style="margin-top:0px; margin-bottom:1rem; box-sizing:border-box">
Thank You,<br style="box-sizing:border-box">
<span style="color:rgb(0,0,0); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(255,255,255); text-decoration-style:initial; text-decoration-color:initial; float:none; display:inline!important; box-sizing:border-box">Centrepoint </span>Support
 Team.</div>
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<div class="x_freshdesk_quote">
<blockquote class="x_freshdesk_quote">On Sat, 21 Jan at 1:34 PM <span class="x_separator">
, Centrepoint &lt;[email-masked]&gt; wrote:
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<div dir="ltr">Hi Team,<br>
<br>
Problem Statement: RRN number.<br>
<br>
Order ID: ​8408837788<br>
Date of refund: ​1/6/23<br>
<br>
Issue Description: the refund processed but the customer denying not receiving it.<br>
<br>
Kindly share with us RRN number.<br>
<br>
Regards,<br>
Hamza.</div>
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