Subject: New Reply Received - Return
From: Babyshop <[email-masked]>
To: [email-masked]
Date: Sun, 22 Jan 2023 10:35:50 +0000

Hi Hamza Nomani,  The customer has responded to the ticket.  Return   Ticket comment <div style="font-family: Calibri, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)" class="elementToProof">
It does not state that this product cannot be returned on your website.</div>
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You have first said that it doesn't fall within the 14 days, which it does. And now you are saying it just can't be returned.</div>
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The product is still in the original packaging.</div>
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<span style="color: rgb(200, 38, 19)"><b>I request for the final time, that if you will not allow the return, </b></span>
<b><u>provide me with a complaint reference number for the purpose of DED and consumer rights.</u></b>
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<div>From: Babyshop &lt;[email-masked]&gt;<br>
<b>Sent:</b> Sunday, January 22, 2023 10:23 AM<br>
<b>To:</b> [email-masked] &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5613745] - Return
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<div dir="ltr">Hi Lauren,<br>
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We apologize for the inconvenience caused.<br>
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We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.<br>
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As per the policy, products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.<br>
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Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer. <br>
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Please refer to the below link for any further information on non-returnable items:<br>
<a href="https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#" rel="noreferrer">https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#</a><br>
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We thank you for your understanding and cooperation.<br>
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Thank You,<br style="box-sizing:border-box">
<span style="color:rgb(0,0,0); font-size:14px; font-style:normal; font-variant-ligatures:normal; font-variant-caps:normal; font-weight:400; letter-spacing:normal; orphans:2; text-align:left; text-indent:0px; text-transform:none; white-space:normal; widows:2; word-spacing:0px; background-color:rgb(255,255,255); text-decoration-style:initial; text-decoration-color:initial; float:none; display:inline!important; box-sizing:border-box">Babyshop </span>Support
 Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5613745