Subject: New Reply Received - Ordered FRIENDS shirt wrong size tags
From: Splash <[email-masked]>
To: [email-masked]
Date: Sun, 22 Jan 2023 04:56:26 +0000

Hi Hamza Nomani,  The customer has responded to the ticket.  Ordered FRIENDS shirt wrong size tags  Ticket comment <div>Dear Splash,</div>
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<div>That is your fault of wrong size tagging and it caused a lot of trouble to me as it is supposed to be a gift to a friend's special day and you just spoiled it!</div>
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<div>Very bad service!<br><br><div id="ymail_android_signature"><a id="ymail_android_signature_link" href="https://go.onelink.me/107872968?pid=InProduct&amp;c=Global_Internal_YGrowth_AndroidEmailSig__AndroidUsers&amp;af_wl=ym&amp;af_sub1=Internal&amp;af_sub2=Global_YGrowth&amp;af_sub3=EmailSignature" rel="noreferrer">Sent from Yahoo Mail on Android</a></div> <br> <blockquote style="margin: 0 0 20px 0"> <div style="font-family:Roboto, sans-serif; color:#6D00F6"> <div></div>
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<div>On Sun, 22 Jan 2023 at 5:57 am, Splash</div>
<div>&lt;[email-masked]&gt; wrote:</div>  <div style="padding: 10px 0 0 20px; margin: 10px 0 0 0; border-left: 1px solid #6D00F6"> <div id="yiv2197191072"><div><div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div dir="ltr">Hi Jhane,<br><br>Thank you getting in touch with us.<br><br>We see that you want to exchange  your Friends Print Crew Neck T-shirt with Short Sleeves which you ordered from our store. </div>
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<div dir="ltr">We are truly sorry to inform you that  exchange service is not currently available for Splash products. </div>
<div dir="ltr">Products can be returned within 14 days through one of the following options:<br><br>As per our return policy, we can only accept return requests if they are made within 14 days after the delivery of the products. </div>
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<div dir="ltr">Thank you for shopping with us.<br> <br>You can return your Splash product to a Centrepoint store, and use your cash refund or Credit Note to buy a new product right away.<br> <br>- You can contact our customer support team on 800-6927 to make a return and to be notified of the refund amount based on our return policy.<br>- You can also make the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.<br>- You can now drop off your return to any Splash store across the UAE.<br> <br>Here’s what you need to do.<br> <br>- Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any Splash store in the UAE.<br>- Hand over your return: An authorized staff member will take your package and hand you an acknowledgement receipt. Please keep this safe.<br>- Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.<br> <br>Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.<br><br>** Please note, all ELECTRONIC items are non-returnable as per our returns policy.<br> <br>We thank you for your understanding and cooperation.<br><br>Feel free to get in touch with us for further assistance.<br><br>
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<div dir="ltr" style="margin-top:0px">Thank You,<br style=""><span style="color:rgb(0, 0, 0);font-family:-apple-system, BlinkMacSystemFont, Roboto, Arial, sans-serif, Color UI UI Color;font-size:14px;font-style:normal;font-weight:400;letter-spacing:normal;orphans:2;text-align:left;text-indent:0px;text-transform:none;white-space:normal;widows:2;word-spacing:0px;background-color:rgb(255, 255, 255);text-decoration-style:initial;text-decoration-color:initial;float:none;display:inline !important">Splash </span>Support Team.</div>
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</div></div></div> </div> </blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5612871