Subject: Ticket Assigned - Conversation with MALAVIKA, CHITHRA PRAMOD
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 21 Jan 2023 08:11:44 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with MALAVIKA, CHITHRA PRAMOD MALAVIKA, CHITHRA PRAMOD                    Hello           11:56 AM, 21st Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            11:56 AM, 21st Jan                   MAX UAE whatsapp bot                    Hello MALAVIKA, CHITHRA PRAMOD , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:56 AM, 21st Jan                     MALAVIKA, CHITHRA PRAMOD                    3           11:56 AM, 21st Jan                   MAX UAE whatsapp bot                    Returned some items? Here's how your refund works?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            11:56 AM, 21st Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:56 AM, 21st Jan                     MALAVIKA, CHITHRA PRAMOD                    2           11:57 AM, 21st Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:57 AM, 21st Jan                     MALAVIKA, CHITHRA PRAMOD                    Hello           11:57 AM, 21st Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:57 AM, 21st Jan                     MALAVIKA, CHITHRA PRAMOD                    3           11:57 AM, 21st Jan                   MAX UAE whatsapp bot                    Hello MALAVIKA, CHITHRA PRAMOD , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:57 AM, 21st Jan                     MALAVIKA, CHITHRA PRAMOD                    2           11:57 AM, 21st Jan                   MAX UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800629823 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            11:57 AM, 21st Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:57 AM, 21st Jan                     MALAVIKA, CHITHRA PRAMOD                    2           11:58 AM, 21st Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:58 AM, 21st Jan                     MALAVIKA, CHITHRA PRAMOD                    1           11:59 AM, 21st Jan                   MAX UAE whatsapp bot                   Please enter your email address           11:59 AM, 21st Jan                     MALAVIKA, CHITHRA PRAMOD                    [email-masked]           11:59 AM, 21st Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:59 AM, 21st Jan                   hamza                   Hi Malavika, Good morning, Thank you for contacting us. My name is Hamza, I will be happy to help you!           12:01 PM, 21st Jan                     MALAVIKA, CHITHRA PRAMOD                    Actually, I bought a shirt and a bottom at the store in al wadha so I just want to return it by online is it possible?           12:01 PM, 21st Jan                     MALAVIKA, CHITHRA PRAMOD                    Means can I buy something from online           12:01 PM, 21st Jan                   hamza                   Thank you for sharing your concern. Please note that we can not accept return by online for store purchase           12:03 PM, 21st Jan                     MALAVIKA, CHITHRA PRAMOD                    Ok           12:04 PM, 21st Jan                   hamza                   Is there anything else I can assist you with?           12:04 PM, 21st Jan                     MALAVIKA, CHITHRA PRAMOD                    Is refund possible at the store           12:04 PM, 21st Jan                     MALAVIKA, CHITHRA PRAMOD                    I purchased 105 so can I get that refund           12:04 PM, 21st Jan                     MALAVIKA, CHITHRA PRAMOD                    ?           12:05 PM, 21st Jan                   hamza                   Yes you can return your items within 14 days and get your refund           12:05 PM, 21st Jan                   hamza                   Is there anything else I can assist you with?           12:05 PM, 21st Jan                     MALAVIKA, CHITHRA PRAMOD                    Can I get the refund cash?           12:07 PM, 21st Jan                     MALAVIKA, CHITHRA PRAMOD                    Or if I paid that with a card, the the payment will be directly credited to the card ?           12:08 PM, 21st Jan                   hamza                   You can get your refund to your original payment which you used with your purchase           12:09 PM, 21st Jan                     MALAVIKA, CHITHRA PRAMOD                    So if I purchased for the card so it will be credited to my card, right?           12:09 PM, 21st Jan                   hamza                   The amount will be refund to original payment method.           12:10 PM, 21st Jan                   hamza                   Is there anything else I can assist you with?           12:10 PM, 21st Jan                     MALAVIKA, CHITHRA PRAMOD                    Ok ?           12:10 PM, 21st Jan                   hamza                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           12:11 PM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5610982