Subject: Ticket Assigned - escalation refund transaction id
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sat, 21 Jan 2023 06:28:24 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  escalation refund transaction id nhicko                    Hello good morning           10:02 AM, 21st Jan                   MAX KW Whatsapp BOT                    Hello, welcome to Max!?   مرحبًا بك في ماكس            10:02 AM, 21st Jan                   MAX KW Whatsapp BOT                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            10:02 AM, 21st Jan                     nhicko                    1           10:02 AM, 21st Jan                   MAX KW Whatsapp BOT                    Hello Nhicko , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:02 AM, 21st Jan                     nhicko                    3           10:02 AM, 21st Jan                   MAX KW Whatsapp BOT                    Returned some items? Here's how your refund works ?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card  - Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   Knet - Your refund will be credited to your bank account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.     For more details, go to Returns Process and Returns Policy under Help Centre.            10:02 AM, 21st Jan                   MAX KW Whatsapp BOT                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:02 AM, 21st Jan                     nhicko                    2           10:04 AM, 21st Jan                   MAX KW Whatsapp BOT                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:04 AM, 21st Jan                     nhicko                    1           10:04 AM, 21st Jan                   MAX KW Whatsapp BOT                   Please enter your email address           10:04 AM, 21st Jan                     nhicko                    [email-masked]           10:05 AM, 21st Jan                   MAX KW Whatsapp BOT                   Please wait, our agent will be with you shortly. Thanks           10:05 AM, 21st Jan                   hamza                   Hi Nhicko, Good morning, Thank you for contacting Max. My name is Hamza, I will be happy to help you!           10:06 AM, 21st Jan                     nhicko                    hello last january 4. me and my sister claire vibar ordered from your online app. we pay thru knet. but january 5 we return the item because its too big.           10:07 AM, 21st Jan                   hamza                   Could you please share your order number so that I can assist you further?.           10:08 AM, 21st Jan                     nhicko                    until now the i haven't received any refund from my knet           10:09 AM, 21st Jan                     nhicko                             10:09 AM, 21st Jan                     nhicko                    You are the third customer service i have talked since. but until now we haven't received any good feedbacks or result from our refund           10:11 AM, 21st Jan                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:11 AM, 21st Jan                     nhicko                    we already go to some branches to get refund, we already talked to managers there. but they're telling they cannot assist us because we ordered online at it was delivered by door to door.           10:12 AM, 21st Jan                   hamza                   We would like to inform you that we have processed the refund of amount 5.338 KWD on 06/01/2023 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.           10:12 AM, 21st Jan                   hamza                   Is there anything else I can assist you with?           10:13 AM, 21st Jan                     nhicko                    yeah. can you send me the details of that knet i mean IBAN number your putting because as of now it is the 10th working day. thats why we're worried already           10:14 AM, 21st Jan                     nhicko                    how will i know if your putting correct iban number for our refund?           10:14 AM, 21st Jan                   hamza                   The refund proceed to the same card which you paid through.           10:15 AM, 21st Jan                     nhicko                    how will i know?           10:15 AM, 21st Jan                     nhicko                    if you're telling the truth?           10:16 AM, 21st Jan                   hamza                   When ever you place the order for the payment you have to file the payment information.           10:16 AM, 21st Jan                     nhicko                    the other customer representative telling me last thurs she will send the refund details to my sisters email. but until now we haven't received any emails from max           10:17 AM, 21st Jan                   hamza                   That will be from your side and we will refund the amount to same information.           10:17 AM, 21st Jan                     nhicko                    yeah i know but atleast can you send me pictures or proofs that the refund has been processed in your side?           10:18 AM, 21st Jan                     nhicko                    i know it is small amount but it is truly disappointing.           10:18 AM, 21st Jan                   hamza                   We have forwarded your query to the concerned team to check the transaction id and will be in touch with you asap to assist you in resolving this concern.           10:24 AM, 21st Jan                   hamza                   Is there anything else I can assist you with?           10:24 AM, 21st Jan                     nhicko                    okay thank you very much.           10:26 AM, 21st Jan                     nhicko                    no, just keep us posted regarding our refund           10:26 AM, 21st Jan                   hamza                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           10:27 AM, 21st Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5610689