Subject: New Reply Received - Refund
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 19 Jan 2023 06:30:05 +0000

Hi Hamza Nomani,  The customer has responded to the ticket.  Refund   Ticket comment <div style="direction: ltr">What kind of information do you need </div>
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<div dir="ltr">Sent from my iPhone</div>
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<div>On 19 Jan 2023, at 8:22 AM, Centrepoint &lt;[email-masked]&gt; wrote:<br>
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<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5600389</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br>
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تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5600389<br>
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نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br>
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نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br>
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نتطلع الى ردكم.</div>
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<div dir="ltr">Hamza Nomani : </div>
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<div dir="ltr">Hi Hadil,<br>
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Thanks for reaching out to us and giving us the opportunity to serve you.<br>
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We truly apologize for the inconvenience however, please understand whenever you place an order, all the items that you want to purchase go to our quality team for a quality check to make sure they are in good condition to be sent to you.<br>
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This order is not canceled, during the quality check, we found out that the item: Sasha Checked Crossbody Bag with Detachable Strap and Clasp Closure was not in a good condition to be sold and it was the last of its stock hence we took it out of your order.</div>
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<div dir="ltr">We would like to inform you that we have processed the refund of amount AED77 on 1/17/23 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.</div>
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<div dir="ltr">Please note that as our policy the refund reversed back to your original payment method and its already processed.</div>
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Thank You,<br style="box-sizing: border-box">
<span style="color: rgb(0, 0, 0); font-family: -apple-system, BlinkMacSystemFont, ">Centrepoint </span>Support
 Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5600389