Subject: New Reply Received - Re: Your refund is on its way
From: Splash <[email-masked]>
To: [email-masked]
Date: Fri, 13 Jan 2023 07:16:29 +0000

Hi Hamza Nomani,  The customer has responded to the ticket.  Re: Your refund is on its way  Ticket comment <div id="composeWebView_editable_content" style="text-align: left">
<div>hi,</div>
<div>i still didnt get my refund money.</div>
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<br><br>Sent from Mail.ru app for iOS<br>
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<br><br>Friday, 13 January 2023 at 06:20 +0400 from [email-masked]  &lt;[email-masked]&gt;:<br><div id="composeWebView_previouse_content"><blockquote id="mail-app-auto-quote" style="border-left-width: 1px; border-left-style: solid; border-left-color: rgb(0, 95, 249); margin: 10px 0px 10px 5px; padding: 0px 0px 0px 10px; display: inherit"><div class="js-helper js-readmsg-msg">

    
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	<div dir="ltr">Dear Customer,</div>
<div dir="ltr">This email concerns your Customer Service case # 5577145</div>
<div dir="ltr">I am following up on our email from 1 day back (mentioned below). We've not heard from you in 1 day. I request you to please provide us information requested in the trailing email below for us to help us resolve your query.</div>
<div dir="ltr">We request you to kindly reply within next 24 hours, as the support case request will be automatically considered resolved and be closed.</div>
<div dir="ltr">Looking forward to your response.</div>
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<div dir="rtl">عميلنا العزيز,<br><br>تتعلق هذه الرسالة الإلكترونية بحالة خدمة العملاء الخاصة بك # 5577145<br><br>نحن نقوم بمتابعة بريدنا الإلكتروني منذ يوم (المذكور أدناه). لم نسمع منك خلال اليوم السابق. نطلب منكم تزويدنا بالمعلومات المطلوبة في البريد الإلكتروني التالي أدناه لمساعدتنا في حل استفسارك.<br><br>نطلب منك التفضل بالرد خلال 24 ساعة القادمة ، أو سيتم إغلاق الطلب بشكل تلقائي واعتبار أن القضية قد تم حلها.<br><br>نتطلع الى ردكم.</div>
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<div dir="ltr">Hamza Nomani : </div>
<div style="font-family:-apple-system, BlinkMacSystemFont, Segoe UI, Roboto, Helvetica Neue, Arial, sans-serif;font-size:14px">
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<div dir="ltr">Hi Semi,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.</div>
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<div dir="ltr">We sincerely apologize for this inconvenience caused to you.<br><br>We would like to inform you that we have processed the refund of amount AED 89 on 12/27/22 and the amount you paid online will be refunded back to your original payment method within 7- 14 working days.</div>
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<div dir="ltr">Please note that we have procced the refund from our end as details above if you did not receive it, we request you to raise objection to your bank and they will check &amp; assist you about the refund.<br><br>We thank you for your understanding and cooperation. Feel free to reach out to us if you need any further assistance.<br><br>
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<div style="margin-top: 0px;margin-bottom: 1rem;box-sizing: border-box" dir="ltr">Thank You,<br style="box-sizing: border-box"><span style="color: rgb(0, 0, 0);font-family: -apple-system, BlinkMacSystemFont,">Splash </span>Support Team.</div>
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</div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5577145