Subject: Ticket Assigned - Conversation with Mona
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Thu, 12 Jan 2023 04:34:43 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Mona Mona                    1           08:11 AM, 12th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            08:11 AM, 12th Jan                   Centrepoint UAE whatsapp bot                    Hello Mona , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:11 AM, 12th Jan                     Mona                    1           08:11 AM, 12th Jan                   Centrepoint UAE whatsapp bot                   Please enter your order number to continue.           08:11 AM, 12th Jan                     Mona                    9409830937           08:11 AM, 12th Jan                   Centrepoint UAE whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP011023002428    You can also easily track your order from My Account > Order History.             08:12 AM, 12th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:12 AM, 12th Jan                     Mona                    2           08:12 AM, 12th Jan                   Centrepoint UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:12 AM, 12th Jan                     Mona                    1           08:12 AM, 12th Jan                   Centrepoint UAE whatsapp bot                   Please enter your email address           08:12 AM, 12th Jan                     Mona                    [email-masked]           08:12 AM, 12th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:12 AM, 12th Jan                   hamza                   Hi Mona, Good Morning, Thank you for contacting Centrepoint .My name is Hamza, I will be happy to assist you.           08:13 AM, 12th Jan                     Mona                    Good morning Hamza           08:13 AM, 12th Jan                     Mona                    I ordered things 2 days ago, since I placed the order , the status keep saying it’s out for delivery, I waited until 10:30 at night then I receive a message sorry we can’t deliver the order. Then the same thing happen in the next day           08:15 AM, 12th Jan                     Mona                    Today I am travelling and I need these things as soon as possible, either you cancel the order for me or if you can send it to dubai festival city store, I can pick it up from their           08:15 AM, 12th Jan                     Mona                    I need this to be sorted before 12 midday please           08:16 AM, 12th Jan                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:16 AM, 12th Jan                   hamza                   Thank you for allowing me the time to check. I appreciate your patience.           08:17 AM, 12th Jan                   hamza                   Could you please confirm  is this  your phone number +971543592811?           08:17 AM, 12th Jan                     Mona                    Yes           08:17 AM, 12th Jan                   hamza                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:20 AM, 12th Jan                   hamza                   Please accept our apologies for the inconvenience caused and for the delay.           08:20 AM, 12th Jan                     Mona                    Yesterday night, your colleague send me the same reply           08:21 AM, 12th Jan                     Mona                    I don’t want to wait           08:21 AM, 12th Jan                     Mona                    Please cancel the order and send me my money back           08:21 AM, 12th Jan                   hamza                   We see that you want us to cancel your order. Unfortunately, we won't be able to cancel your order at the moment as your order is in transit and is with the courier now. However, we would request you to not accept the delivery of your order.           08:22 AM, 12th Jan                     Mona                    I completely know that today I won’t receive my parcel, and I will keep running after you and the delivery people for ages           08:24 AM, 12th Jan                     Mona                    Please i want my case to be sorted within an hour. I want the delivery people to call me as soon as possible           08:24 AM, 12th Jan                   hamza                   We will do our best to sort this out ASAP           08:27 AM, 12th Jan                     Mona                    I wish , will wait for you. Can you give me your number please, I don’t want to start this process all over again every an hour or so           08:28 AM, 12th Jan                   hamza                   We will get back to you via your email address to update you soon enough           08:31 AM, 12th Jan                   hamza                   Is there anything else I can assist you with?           08:32 AM, 12th Jan                   hamza                   It was a pleasure to assist you. Thank you for shopping with Centrepoint  Have a wonderful day.           08:34 AM, 12th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5577996