Subject: New Reply Received - tablet not charging
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 11 Jan 2023 18:50:47 +0000

Hi Hamza Nomani,  The customer has responded to the ticket.  tablet not charging  Ticket comment <div class="WordSection1">
<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Hi thanks for the update.. but I bought it in store and I wasn’t told about anything about non returnable… I find it unfair that I was sold a faulty device and that I cant bring it back… </span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">Please advise</span></div>
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<div class="MsoNormal"><span lang="EN-US" style="mso-fareast-language:EN-US">jp</span></div>
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<div>From:<span lang="EN-US"> Centrepoint &lt;[email-masked]&gt; <br><b>Sent:</b> Wednesday, 11 January 2023 22:08<br><b>To:</b> [email-masked]<br><b>Subject:</b> Re: [#5576606] - tablet not charging</span>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Hi dear customer,</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We apologize for the inconvenience caused.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We understand you are facing issue with the item you recently purchased from our website. Unfortunately the item you are trying to return comes under the category of non-returnable products which explains why you cannot see a return option.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> As per the policy, products sold on our website and on our stores are non-returnable products. Hence, they can't be returned or exchanged.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Once these products have been used and unpacked from their original packaging, it is not possible for the store to resell it again to the customer. </span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Please refer to the below link for any further information on non-returnable items:</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'><a href="https://helpae.splashfashions.com/en/support/solutions/folders/44001186571" rel="noreferrer">https://helpae.splashfashions.com/en/support/solutions/folders/44001186571#</a></span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>We thank you for your understanding and cooperation.</span></div>
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<div class="MsoNormal"><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'>Thank You,<br><span style="color:black;background:white">Centrepoint </span>Support Team.</span></div>
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<span style='font-size:1.0pt;font-family:"fdtktid",serif;color:white'>5576606:1125156</span><span style='font-size:10.5pt;font-family:"Segoe UI",sans-serif'> </span>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5576606