Subject: Note Added - [#5470224] Complaint
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 11 Jan 2023 10:30:47 +0000

Hi ,    Ops Cpdeiracitycentre added a note and wants you to have a look.   Ticket URL:  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5470224    Subject:  Complaint   Requester: malik Lakhal    Note Content:   <div class="elementToProof" style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">
<span style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">Dear Akshay &amp; Team,</span>
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Please connect with the Customer and ask Her to send the items back to UAE, Charges will be covered by the company.</div>
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<span style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">Thanks,</span>
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<span style="font-family: Calibri, Arial, Helvetica, sans-serif; font-size: 12pt; color: rgb(0, 0, 0); background-color: rgb(255, 255, 255)">Dolores</span>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>From: Ops Cpdeiracitycentre &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, January 10, 2023 11:27 AM<br>
<b>To:</b> Akshay Berry &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;; support cen &lt;[email-masked]&gt;; Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;; CP Dcc &lt;[email-masked]&gt;; Subin Veettil &lt;[email-masked]&gt;;
 AE Shoemart DCC &lt;[email-masked]&gt;<br>
<b>Subject:</b> Re: [#5470224] - Complaint
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Hi Akshay,</div>
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We Verified the physical items in Our Store and We found the same Style both are right-right. Customer got both left-left items.</div>
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<a id="OWAAM736161" class="x_tWKOu x_mention x_ms-bgc-nlr x_ms-fcl-b" href="mailto:[email-masked]" rel="noreferrer">@Jainul Ameer Mohammed Hussain</a> in reading, Need Your Help on how We can send the item to Customer.</div>
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Thanks,</div>
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Dolores</div>
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<font color="#000000" style="font-size:11pt"><b>From:</b> Akshay Berry &lt;[email-masked]&gt;<br>
<b>Sent:</b> Tuesday, January 10, 2023 12:24 AM<br>
<b>To:</b> support cen &lt;[email-masked]&gt;; Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;; CP Dcc &lt;[email-masked]&gt;; Ops Cpdeiracitycentre &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> RE: [#5470224] - Complaint</font>
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<div class="x_x_MsoNormal">Hi <a id="OWAAM7FFB283AD8014AA7870E0A710E585888" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Jainul Ameer Mohammed Hussain</span></a>
<a id="OWAAM074DE33FBE0D48F981F3C91DA6B74B93" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@CP Dcc</span></a>
<a id="OWAAMC3422F97B41C4F388AD51E5B2676D94D" href="mailto:[email-masked]" rel="noreferrer">
<span style='font-family:"Calibri",sans-serif; text-decoration:none'>@Ops Cpdeiracitycentre</span></a>,</div>
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<div class="x_x_MsoNormal">Assist for the below.</div>
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<div class="x_x_MsoNormal">The customer is from Algeria and have purchased from Deira City Centre on 13th of December and when he arrived to his  country (Algeria), he discovered that the both shoes are right-right sides and he is not available to return it back
 to us, the invoice and the images are attached, so please check and advise.</div>
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<div class="x_x_MsoNormal">Customer's name: Malik LAKHAL</div>
<div class="x_x_MsoNormal">Customer's contact number: +213770901236</div>
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<div class="x_x_MsoNormal">Regards,</div>
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<img width="122" height="58" id="x_x_Picture_x0020_58" alt="Logo

Description automatically generated" style="width:1.2666in; height:.6083in" src="https://attachment.freshdesk.com/inline/attachment?token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJpZCI6MjA0NDAwOTE0Mzk1NiwiZG9tYWluIjoibGFuZG1hcmtncm91cHNlcnZpY2UuZnJlc2hkZXNrLmNvbSIsImFjY291bnRfaWQiOjExMjUxNTZ9._mBrBVyT7wpSMPjfpO3s0TznDphLBjSifMGiY_OgojA" data-id="2044009143956"><b><span style="font-size:12.0pt"></span></b>
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<div class="x_x_MsoNormal"><b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Akshay Berry</span></b></div>
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<span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif; color:#242424; background:white'>Vendor Support &amp; Escalations Specialist</span><b><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'></span></b>
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<div class="x_x_MsoNormal"><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>T: +971 4 5172125</span></div>
<div class="x_x_MsoNormal"><span style='font-size:10.0pt; font-family:"Calibri Light",sans-serif'>Landmark Group HQ, Marina, Dubai, UAE</span></div>
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<b>From:</b> Centrepoint &lt;[email-masked]&gt;
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<b>Sent:</b> Sunday, January 1, 2023 4:33 PM<br>
<b>To:</b> Jainul Ameer Mohammed Hussain &lt;[email-masked]&gt;<br>
<b>Cc:</b> Escalations Dxbteam &lt;[email-masked]&gt;<br>
<b>Subject:</b> Fwd: [#5470224] - Complaint</div>
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<div class="x_x_MsoNormal"><span style="font-size:10.5pt; font-family:-apple-system">Hi Team,<br>
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Is there any update on the issue?<br>
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Regards<br>
Mohammad Khalid</span></div>
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</span><span style='font-size:1.0pt; font-family:"fdtktid",serif; color:white'>5470224:1125156</span><span style="font-size:10.5pt; font-family:-apple-system">
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