Subject: Ticket Assigned - Conversation with Sevil
From: Landmark Group <[email-masked]>
To: [email-masked]
Date: Wed, 11 Jan 2023 04:46:21 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Sevil Sevil                    1           08:25 AM, 11th Jan                    Centrepoint KW whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            08:25 AM, 11th Jan                    Centrepoint KW whatsapp bot                    Hello Sevil , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Information  3. ? Refund Information  4. ?Store Location  5. ?Reset Your password   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            08:25 AM, 11th Jan                     Sevil                    1           08:25 AM, 11th Jan                    Centrepoint KW whatsapp bot                   Please enter your order number to continue.           08:25 AM, 11th Jan                     Sevil                    8409788729           08:25 AM, 11th Jan                    Centrepoint KW whatsapp bot                    Your order is on the way?    Track your order here:   https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FC0110230001923    You can also easily track your order from My Account > Order History.             08:25 AM, 11th Jan                    Centrepoint KW whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:25 AM, 11th Jan                     Sevil                    2           08:26 AM, 11th Jan                    Centrepoint KW whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             08:26 AM, 11th Jan                     Sevil                    1           08:26 AM, 11th Jan                    Centrepoint KW whatsapp bot                   Please enter your email address           08:26 AM, 11th Jan                     Sevil                    [email-masked]           08:26 AM, 11th Jan                    Centrepoint KW whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           08:26 AM, 11th Jan                   hamza                   Hi Sevil, Good Morning, Thank you for contacting Max. My name is Hamza , I will be happy to assist you           08:28 AM, 11th Jan                     Sevil                    Hello, my order number is 8409788729. Yesterday I have received a message from Centerpoint that my order delivery “could not be attempted” the meaning of which I don’t really understand. My phone was on all day, and I haven’t received any missed calls. Why is my order not being delivered? How long am I to wait for the next delivery?           08:29 AM, 11th Jan                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           08:34 AM, 11th Jan                   hamza                   Thank you for allowing me the time to check. I appreciate your patience.           08:35 AM, 11th Jan                   hamza                   Could you please confirm  is this  your phone number +96597299844 ?           08:36 AM, 11th Jan                     Sevil                    Yes           08:37 AM, 11th Jan                   hamza                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you.             08:41 AM, 11th Jan                   hamza                   Again, please accept our sincere apologies for this unexpected delay           08:42 AM, 11th Jan                     Sevil                    Will the order be delivered today?           08:42 AM, 11th Jan                   hamza                   We will make sure to deliver your order as soon as possible           08:43 AM, 11th Jan                   hamza                   we have now escalated this issue to our concerned team           08:43 AM, 11th Jan                     Sevil                    Thank you           08:43 AM, 11th Jan                   hamza                   Is there anything else I can assist you with?           08:43 AM, 11th Jan                   hamza                   It was a pleasure to assist you. Thank you for shopping with Centrepoint           08:45 AM, 11th Jan                   hamza                   Have a wonderful day.           08:45 AM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5573608