Subject: Ticket Assigned - Conversation with Saba
From: Max <[email-masked]>
To: [email-masked]
Date: Wed, 11 Jan 2023 03:51:07 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Saba Saba                    Bot:  Hi, welcome to MaxFashion ?مرحبًا بك في متاجر ماكس فاشون Bot:  Hi saba, what do you need help with? Customer:  ? Order Status Bot:  Please enter your order number to continue. Customer:  9409837842 Bot:    Your order is on the way?    Track your order here: https://www.fareye.co/track.html?com_code=lmc&pm_Id=622&track_page_version=v2&thex=ffffff&only_latest=false&tracking_number=FP011023002317     You can also easily track your order from My Account > Order History.   Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes            07:39 AM, 11th Jan                   hamza                   Hi Dear, Good Morning, Thank you for contacting MAX. My name is Hamza , I will be happy to assist you.           07:40 AM, 11th Jan                     Saba                    Hey Hamza, good morning           07:40 AM, 11th Jan                     Saba                    As you might be able to see my chat history, i have been chasing this order since yesterday 9409837842           07:41 AM, 11th Jan                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:41 AM, 11th Jan                     Saba                    As per the app, the order was supposed to be delivered yesterday. 10th jan           07:42 AM, 11th Jan                   hamza                   We sincerely apologize for any inconvenience caused           07:42 AM, 11th Jan                     Saba                    However that was not the case! I received sms yesterday around 3pm that it is out for delivery, i called contact center and they gave a complete different information           07:42 AM, 11th Jan                   hamza                   Thank you for allowing me the time to check. I appreciate your patience.           07:42 AM, 11th Jan                     Saba                    So wrong information provided by the contact center as well as the app.           07:43 AM, 11th Jan                   hamza                   Could you please confirm  is this  your phone number +971521585484?           07:43 AM, 11th Jan                     Saba                    Yes ! That is correct           07:43 AM, 11th Jan                   hamza                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you and deliver your order ASAP.           07:44 AM, 11th Jan                     Saba                    I have been given this information many times. I am not sure if it is under your scope but please let me know when can i expect the delivery?           07:45 AM, 11th Jan                   hamza                   Is there anything else I can assist you with?           07:45 AM, 11th Jan                   hamza                   We will update our team with every thing you provide to deliver your order as soon as possible           07:47 AM, 11th Jan                     Saba                    Alright! The same statements were provided yesterday. Anyways           07:48 AM, 11th Jan                     Saba                    Thank you           07:48 AM, 11th Jan                   hamza                   Again, please accept our sincere apologies for this.           07:49 AM, 11th Jan                   hamza                   It was a pleasure to assist you. Thank you for shopping with Max           07:50 AM, 11th Jan                   hamza                   Have a wonderful day.           07:50 AM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5573540