Subject: Ticket Assigned - Conversation with Aswin Pk
From: Splash <[email-masked]>
To: [email-masked]
Date: Wed, 11 Jan 2023 03:24:00 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Aswin Pk Aswin Pk                    Bot:  Hi, welcome to Splash Fashions?مرحبًا بك في سبلاش Bot:  ✍️ Please enter your name Customer:  aswin pk Bot:  Hi aswin pk, what do you need help with? Customer:  ? Returns Process Bot:    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-775274 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.  Bot:  Before you go, would you like to rate our Customer Service [Customer Feedback: Extremely Dissatisfied] Bot:  Would you like to still talk to one of our agent? Customer:  Yes Bot:  Please enter your Email address Customer:  [email-masked] Bot:  Please enter your Phone number Customer:  0506922830            07:09 AM, 11th Jan                     Aswin Pk                    I requested return one item on 3rd January but the item didn't picked up yet. This is 2nd time I am contacting you about this issue           07:11 AM, 11th Jan                   hamza                   Hi Aswin, Good Morning , Thank you for contacting Splash. My name is Hamza , I will be happy to assist you.           07:12 AM, 11th Jan                     Aswin Pk                    I requested return one item on 3rd January but the item didn't picked up yet. This is 2nd time I am contacting you about this issue           07:13 AM, 11th Jan                   hamza                   Are you contacting regarding 9408425351 ?           07:15 AM, 11th Jan                     Aswin Pk                             07:15 AM, 11th Jan                     Aswin Pk                    Yes           07:15 AM, 11th Jan                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           07:15 AM, 11th Jan                   hamza                   Could you please confirm  is this  your phone number +971506922830?           07:17 AM, 11th Jan                     Aswin Pk                    Yes           07:17 AM, 11th Jan                   hamza                   Please be assured as we have now escalated this issue to our concerned team and they are closely working on this to fix it for you and collect your return ASAP.            07:18 AM, 11th Jan                   hamza                   Do you want anything else I can assist you with?           07:19 AM, 11th Jan                     Aswin Pk                    Please do it as soon as possible...also please pick up the item between 9am-6pm           07:20 AM, 11th Jan                   hamza                   We will update them please be assured we will do the needful to make sure picking your return ASAP           07:21 AM, 11th Jan                     Aswin Pk                    Ok ... thankyou           07:22 AM, 11th Jan                   hamza                   It was a pleasure to assist you. Thank you for shopping with Splash           07:22 AM, 11th Jan                   hamza                   Have a wonderful day.           07:22 AM, 11th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5573511