Subject: Ticket Assigned - Conversation with Rachelle
From: Max <[email-masked]>
To: [email-masked]
Date: Mon, 09 Jan 2023 06:32:23 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Rachelle Rachelle                    hi           10:06 AM, 09th Jan                   MAX UAE whatsapp bot                    Hello, welcome to Max!?   مرحبًا بك في ماكس            10:06 AM, 09th Jan                   MAX UAE whatsapp bot                    What language do you prefer?   ما هي اللغة التي تفضلها؟   Type 1 for English  أدخل 2 للغة العربية            10:06 AM, 09th Jan                     Rachelle                    1           10:06 AM, 09th Jan                   MAX UAE whatsapp bot                    Hello Rachelle , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location   Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            10:06 AM, 09th Jan                     Rachelle                    3           10:06 AM, 09th Jan                   MAX UAE whatsapp bot                    Returned some items? Here's how your refund works?    After we receive your returns, we'll carry out a quality check and initiate your refund, depending on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   Cash ? - You'll receive a refund to My Credit in your account if you're a registered user, or a Return Voucher if you're a guest user. This will take 4-7 business days.    If your products have been cancelled, this is how your refund works?    Your refund will depend on your payment method.   Credit or Debit Card- Your refund will be credited to your card or bank account.  It may take an extra 4-15 business days to complete the transaction.   PayPal - Your refund will be credited to your PayPal account. It may take an extra 4-15 business days to complete the transaction.   If your return and refund are taking a little longer, don't worry.?  We just need more time to process your returns during sales.    For more details, go to Returns Process and Returns Policy under Help Centre.            10:06 AM, 09th Jan                   MAX UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:06 AM, 09th Jan                     Rachelle                    2           10:06 AM, 09th Jan                   MAX UAE whatsapp bot                    Would you like to talk to one of our agents??    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             10:06 AM, 09th Jan                     Rachelle                    1           10:06 AM, 09th Jan                   MAX UAE whatsapp bot                   Please enter your email address           10:06 AM, 09th Jan                     Rachelle                    [email-masked]           10:06 AM, 09th Jan                   MAX UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           10:06 AM, 09th Jan                     Rachelle                    ok           10:08 AM, 09th Jan                   hamza                   Hi Rachelle  , Good morning, Thank you for contacting Max. My name is Hamza, I will be happy to help you!           10:12 AM, 09th Jan                     Rachelle                    Hi hamza           10:14 AM, 09th Jan                     Rachelle                    I placed an order last January 6, and return the 2 item because of size issue           10:14 AM, 09th Jan                     Rachelle                    it was paid by tabby           10:14 AM, 09th Jan                     Rachelle                    the items has been returned yesterday           10:15 AM, 09th Jan                     Rachelle                    Am I going to get a refund on my shukran card? because that's what I selected when I initiate the refund           10:16 AM, 09th Jan                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           10:18 AM, 09th Jan                     Rachelle                    Order # 9409250692           10:19 AM, 09th Jan                   hamza                   We would like to inform you that your product will take 2 - 3 business days to reach our warehouse and it will take us 2 - 3 business days from the time we receive your return to conduct a quality check and issue your refund.           10:20 AM, 09th Jan                     Rachelle                    ok           10:21 AM, 09th Jan                     Rachelle                    so am I getting refund in my shukran card?           10:21 AM, 09th Jan                     Rachelle                    even it's paid by tabby?           10:21 AM, 09th Jan                   hamza                   Please note that the refund will be processed to original payment method (KNET).           10:24 AM, 09th Jan                   hamza                   Please ignore last massage.           10:25 AM, 09th Jan                   hamza                   Please note that the refund will be process to my credit account in the application.           10:26 AM, 09th Jan                     Rachelle                    ok           10:26 AM, 09th Jan                   hamza                   Is there anything else I can assist you with?           10:29 AM, 09th Jan                     Rachelle                    that's all           10:30 AM, 09th Jan                     Rachelle                    thank u           10:30 AM, 09th Jan                   hamza                   It was a pleasure to assist you.Thank you for shopping with Max.  Have a wonderful day.           10:31 AM, 09th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5565162