Subject: Ticket Assigned - Conversation with User
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 08 Jan 2023 07:47:06 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with User User                    Hello dears, I have ordered the wrong size and now i need the right size ?           11:27 AM, 08th Jan                   hamza                   Hi Dear, Good morning, Thank you for contacting Max. My name is Hamza, I will be happy to help you!           11:28 AM, 08th Jan                   hamza                   Could you please share your order number so that I can assist you further?           11:30 AM, 08th Jan                     User                    Ok           11:32 AM, 08th Jan                     User                    2110082075           11:33 AM, 08th Jan                     User                    I need size 36           11:33 AM, 08th Jan                   hamza                   Thank you for sharing the order details. Please allow me a moment to check this for you.           11:37 AM, 08th Jan                     User                    Ok           11:37 AM, 08th Jan                   hamza                   We are sorry we do not have exchange for max item.           11:41 AM, 08th Jan                     User                    Can I replace it in the store ?           11:41 AM, 08th Jan                   hamza                   In the meantime, an exchange is not available at www.max.com. You can return online purchases through the below three channels:  - You can let us know the name of the items and the order number, we will arrange for a return.  · You can also book the return online. You can log into your account and go to Order History. Click on "Order number". From that page, you can see an option to return an item. Just click on the box and follow the instructions.  · You can now drop off your return to any (max) store across the Egypt.  Here’s what you need to do.  · Visit your nearest store: Wrap your returns in their original shipping packaging and bring it along with your invoice to any (max) store in the Egypt.  · Hand over your return: An authorized staff member will take your package and hand you an acknowledgment receipt. Please keep this safe.  · Receive your refund: After we check your returns, we'll process your refund. If you’ve paid by cash, you can ask for a cash refund. It can also be refunded to your My Credit account for online purchases. If you’ve paid by card, you can receive a refund to your card.  Don't forget to check the returns policy first to see which products we don't take back. You have within 14 days to do a return and a refund.           11:42 AM, 08th Jan                   hamza                   Is there anything else I can assist you with?           11:44 AM, 08th Jan                   hamza                   It was a pleasure to assist you.Thank you for shopping with Max  Have a wonderful day.           11:46 AM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5560991