Subject: Ticket Assigned - Conversation with Neha
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Sun, 08 Jan 2023 07:17:42 +0000

Hi Hamza Nomani,  A new ticket has been assigned to you. Please follow the link below to view the ticket.  Conversation with Neha Neha                    Hello           11:03 AM, 08th Jan                   Centrepoint UAE whatsapp bot                    Hello, welcome to Centrepoint!?   مرحبًا بك في سنتربوينت            11:03 AM, 08th Jan                   Centrepoint UAE whatsapp bot                    Hello Neha , what can we help you with today?  ??   1. ? Order Status  2. ? Returns Process  3. ? Refund Information  4. ?Store Location    Type the option number to get started - for example, type 1 for ? Order Status    لتغيير لغة المحادثة للعربية ، اكتب عربي            11:03 AM, 08th Jan                     Neha                    2           11:03 AM, 08th Jan                   Centrepoint UAE whatsapp bot                    Want to return something?   No problem. ? You can do it in 3 easy ways:   1. Request a return online. Simply go to order history in My Account.   2. Drop into one of our nearest stores and hand over your return.   3. Or call us on 800-6927 and our team will arrange a return pickup.   For more details, check out  Returns Process under Help Centre.            11:03 AM, 08th Jan                   Centrepoint UAE whatsapp bot                    Before you go, let me know if I helped you with your query ?    Type 1 for Yes  Type 2 for No  Type 3 to go back to the main menu ?             11:03 AM, 08th Jan                     Neha                    3           11:03 AM, 08th Jan                   Centrepoint UAE whatsapp bot                    Hi Neha , let us know if we can help you with any of the following:    1. ? Order Status  2. ? Returns Process  3. ? Refund Information   4. ? Store Location  5. ?‍?Something Else    Type the option number to get started - for example, type 1 for ? Order Status   لتغيير لغة المحادثة للعربية ، اكتب عربي            11:03 AM, 08th Jan                     Neha                    5           11:03 AM, 08th Jan                   Centrepoint UAE whatsapp bot                   Please wait, our agent will be with you shortly. Thanks           11:03 AM, 08th Jan                   hamza                   Hi Neha, Good morning, Thank you for contacting us. My name is Hamza, I will be happy to help you!           11:04 AM, 08th Jan                     Neha                    Hi           11:04 AM, 08th Jan                     Neha                    My order no is 9409474670           11:05 AM, 08th Jan                   hamza                   Please wait for some time once the order ready for collection you will receive SMS massage or email notification to collect the order.           11:07 AM, 08th Jan                     Neha                    Yest night I placed the order n by default the collection store came mall of emirates  Yes when I placed the order I can’t see the order only  I m able to see in the morning Didn’t got any confirmation message also from Centerpoint so thought order was not placed but in the morning it was showing           11:07 AM, 08th Jan                   hamza                   Please note that the order placed successfully.           11:08 AM, 08th Jan                     Neha                    My problem is the store which I was selected was not there it opt for some other store which is far from my house           11:08 AM, 08th Jan                     Neha                    Please help me to change the store or cancel the order           11:08 AM, 08th Jan                   hamza                   We are sorry we can not change the collection store after the order placed.           11:09 AM, 08th Jan                     Neha                    So plz tell me how to cancel           11:09 AM, 08th Jan                   hamza                   Please note that the order will be cancelled automatically after 14 days when the order status change to ready for collection.           11:12 AM, 08th Jan                     Neha                    How I ll get refund as the amount was paid with voucher which is one time usable           11:13 AM, 08th Jan                   hamza                   After the order cancelled we will issue a new voucher for the same price.           11:15 AM, 08th Jan                     Neha                    Ok           11:15 AM, 08th Jan                     Neha                    Thanks           11:15 AM, 08th Jan                   hamza                   Is there anything else I can assist you with?           11:16 AM, 08th Jan                   hamza                   It was a pleasure to assist you.Thank you for shopping with us.  Have a wonderful day.           11:17 AM, 08th Jan                                          View conversation in Freshchat https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5560875