Subject: New Reply Received - Wrong color delivered
From: Centrepoint <[email-masked]>
To: [email-masked]
Date: Wed, 04 Jan 2023 09:32:05 +0000

Hi Hamza Nomani,  The customer has responded to the ticket.  Wrong color delivered  Ticket comment <div dir="auto">Greetings!</div>
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<div dir="auto">Someone from your team collected the bag half an hour ago. However, I dont understand why you wont give us the correct item we ordered. Furthermore, it is in my understanding that your team made the mistake not us. Moreover, we are not changing the item, it is the same item with a different color.</div>
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<div dir="auto">I am still hopeful that you would be able to rectify this issue as this is definitely not our fault.</div>
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<div dir="auto">Hoping for your kind understanding on this matter.</div>
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<div dir="auto">Best regards</div>
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<br><div class="gmail_quote"><div dir="ltr" class="gmail_attr"></div></div>
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<div class="freshdesk_quote"><blockquote class="freshdesk_quote">
<div>On Wed, 4 Jan 2023 at 09:06 Centrepoint &lt;<a href="mailto:[email-masked]" rel="noreferrer">[email-masked]</a>&gt; wrote:<br>
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<blockquote class="gmail_quote" style="margin:0px 0px 0px 0.8ex;border-left-width:1px;border-left-style:solid;padding-left:1ex;border-left-color:rgb(204,204,204)"><div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'>
	<div style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif;font-size:14px'><div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Hi Fritzi,<br><br>Thank you for reaching out to us and giving us the opportunity to serve you.<br><br>Thank you for reaching out us.<br><br>We are truly sorry to hear that you have received a different item than the one you originally ordered from our website. We will surely help you out with this.</div>
<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>​<br>
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<div dir="ltr" style='font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,"Helvetica Neue",Arial,sans-serif'>Please note that the exchange service is not currently available for Babyshop products. Products can be returned within 14 days however, we request you to confirm with us if you want us create you return for this bag from our end .<br><br>We look forward to hearing from you.<br><br>Thank You,<br>Centrepoint Support Team.</div>
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</blockquote></div>  https://landmarkgroupservice.freshdesk.com/helpdesk/tickets/5542976